Delivery Manager

Assistant Delivery Manager Position Summary The Assistant Delivery Manager supports the planning, coordination, and execution of daily delivery operations to ensure timely, accurate, and high-quality service. This role assists in leading delivery staff, monitoring routes and performance, ensuring compliance with safety and DOT regulations, and resolving escalated customer and operational issues. The position contributes to operational efficiency, team development, and customer satisfaction within the final mile delivery function. Job Duties Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service. Monitor delivery routes and address any delays or issues promptly. Support the Final Mile Director in leading and motivating delivery drivers and staff. Ensure team compliance with company policies, safety standards, and customer service expectations. Handle escalated customer inquiries and resolve delivery-related issues professionally. Maintain a high level of customer satisfaction through proactive communication and problem-solving. Verify that deliveries meet company standards for accuracy and condition. Conduct spot checks on vehicles and equipment to ensure proper maintenance. Assist with tracking deliveries, returns, and inventory movement. Maintain accurate records of delivery performance and incidents. Help onboard and train new delivery staff on procedures and safety protocols. Provide ongoing coaching to improve efficiency and service quality. Ensure adherence to DOT regulations and company safety guidelines. Report and address any safety hazards or compliance issues immediately. Track KPIs such as on-time delivery rates and customer feedback. Provide input for process improvements and operational efficiency. Required Qualifications Education: High school diploma or equivalent, required. College degree, preferred. Experience: 2+ years in DC or warehouse leadership role, preferred. Physical and Work Environment Requirements Physical Demands: Able to lift and maneuver furniture up to 150+ lbs. with assistance. Work Environment: Retail Stores and Distribution Center. Schedule: Weekdays, Weekends, and Holidays, as required. Why 1915 South? Compensation: Competitive commission-based pay with performance bonuses Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance Paid Time Off: Paid vacation and sick leave Retirement: 401(k) retirement plan with company matching contributions Tuition Assistance: College tuition support through Thomas University Employee Discounts: Generous employee discounts on furniture Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future! #J-18808-Ljbffr