Data Analyst
NR Consulting
Data Analyst Location: On-Site – Juno Beach, FL Type: Contract Duration: Long Term A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal. Strong communication and cross-functional collaboration skills are essential. Data Analyst to support Client's Technology Experience Score (TXS) and IT4U initiatives. Technology Experience Score (TXS) Analytics: Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029. Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights. Customer Experience Data Integration: Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view. Supporting action prioritization through data-driven insights. IT4U Initiative Support: Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts. Engaging with monthly IT4U Influencer Forums and developing pertinent communications. Collaboration & Communication: Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights. Promoting a customer-first, data-driven culture within TSO teams. NR Consulting
Vacancy posted 2 days ago
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