Customer Service Representative/ Veterinary Receptionist

Customer Service Representative/ Veterinary Receptionist

Stuart, FL

All Creatures Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-21 per hour, for each hour worked
• This is a flexible, full-time position with a 4/10 schedule. We are open to discussing different days and hours; however, Saturday availability is required for this position.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose All Creatures Animal Hospital?

At All Creatures Animal Hospital in Stuart, Florida, we are a busy, full-service companion animal hospital with a 9-doctor team committed to providing high-quality, compassionate veterinary care. Serving the Stuart community since 1999, our hospital has built long-standing relationships with local pets and their families while continuing to grow and expand the care we provide.

Our hospital offers a wide range of services, including preventive and wellness care, dentistry, surgery, urgent care, advanced diagnostics, digital radiology, ultrasound, and in-house laboratory testing. Our experienced doctors and support staff work closely together to provide comprehensive care for our patients while maintaining a collaborative, team-focused environment.

We're proud to have a knowledgeable and supportive team that values communication, teamwork, and continued learning. Whether assisting with appointments, diagnostics, dentistry, or surgical cases, our team members have the opportunity to utilize their skills, learn from one another, and play an important role in the care of our patients every day.