Sr./Deposit Operations Specialist

Cathay Bank Operations Specialist

People drive our success. Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today!

General Summary

Performs work in a centralized operations environment, under some supervision and within established policies and department procedures. Provides back-office support associated with check signature verifications, returned deposited items, check adjustments, change of address requests, bank by mail deposits, non-posted items, collections, returned mail, remote deposit capture, mobile deposit processing, ATM deposit processing, including the following functional duties:

Essential Functions

• Reviews inclearing, large dollar, and two signature required items (checks/ debits) to ensure proper signature, date, endorsements, etc.
• Prepares possible returns list for those items that do not meet the standard pay file guidelines.
• Maintains customers' change of address.
• Processes Returned Deposited Items.
• Processes Mobile and ATM Deposits, Bank by Mail, Pouch Activity for the Hong Kong Branch or Representative Office.
• Processes and/or communicates to FIS branch/department decisions for Nonpost Exception Items, Stop Payment Suspect items, and NSF/Overdraft processing.
• Validates Incoming EARNS notifications against accounts.
• Processes Check Adjustments.
• Processes Incoming and Outgoing Foreign and Canadian Collections.
• Processes and distributes Returned and Hold Mail.
• Reviews Business Mobile Deposits and Remote Deposit Capture.

Qualifications

Education: High school graduate. Some college preferred, but not mandatory.

Experience: Previous experience working in a banking and/or financial services environment or any other setting where balancing and reconciliation activity is key. Preferred but not mandatory, at least 1 year of back-office deposit operations experience.

Skills/Ability: Good math skills. Ability to recognize irregular or suspicious transactions when filling pay checks, knowledge of check returns and adjustments. Ability to work under pressure and demonstrate customer service skills. PC literate and 10 key by touch. Ability to work variable hours or overtime, which may be adjusted as required depending on business needs.

Other Details

Deposit Operations Specialist: $23.46 – $25.96 / hour

Sr. Deposit Operations Specialist: $25.96 – $30.87 / hour

Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at View phone number on click.appcast.io or View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.