IT Project/Program Manager-Level 4 - Lead (15+ Years)

Principal Scrum Master
Job Title: Principal Scrum Master
Department: Information Technology
Reports To: IT Leadership
FLSA Status: Exempt

Position Summary
The Principal Scrum Master serves as a senior-level agile practitioner and transformation
leader, guiding cross-functional teams through complex enterprise initiatives using both
Agile and traditional Waterfall SDLC methodologies. This role combines deep expertise in
Scrum frameworks with practical knowledge of structured project management
approaches to deliver high-value outcomes across diverse technology portfolios. The
Principal Scrum Master operates as a strategic advisor, coaching teams and leadership on
methodology selection, hybrid delivery models, and continuous improvement practices
that drive operational excellence.
Key Responsibilities
Agile Leadership & Coaching
• Facilitate Scrum ceremonies (sprint planning, daily stand-ups, retrospectives,
reviews) for multiple high-performing teams
• Coach teams, Product Owners, and stakeholders on Agile principles, practices, and
mindset transformation
• Mentor junior Scrum Masters and Agile practitioners across the organization
• Champion agile adoption and scaling frameworks (SAFe, LeSS, View email address on click.appcast.io) for
enterprise-wide initiatives
Hybrid Methodology Management
• Assess project complexity, regulatory requirements, and organizational readiness to
determine optimal delivery approach (Agile, Waterfall, or hybrid)
• Design and implement tailored hybrid frameworks that blend Agile flexibility with
Waterfall structure for large-scale programs
• Navigate stage-gate governance processes while maintaining agile team velocity
and adaptability
• Bridge communication between agile teams and traditional PMO structures
Program & Portfolio Coordination
• Support complex, multi-team programs valued at $50M+ with dependencies across
enterprise systems
• Facilitate PI (Program Increment) planning, value stream mapping, and cross-team
synchronization
• Track and report on team health metrics, velocity, burn-down/burn-up charts, and
value delivery
• Manage risks, impediments, and dependencies across agile and waterfall work
streams
Stakeholder Engagement & Communication
• Translate technical progress into executive-level insights for leadership decisionmaking
• Build trust and transparency with business partners through consistent delivery and
proactive communication
• Facilitate workshops and alignment sessions with cross-functional stakeholders
• Drive cultural change by modeling servant leadership and collaborative problemsolving
Continuous Improvement & Innovation
• Identify and implement process improvements that enhance team performance and
product quality
• Lead retrospectives that generate actionable insights and sustainable
organizational change
• Stay current on industry best practices, emerging frameworks, and agile tooling
• Contribute to organizational agile maturity and center of excellence initiatives
Required Qualifications
Education
• Bachelor's degree in Computer Science, Business Administration, or related field (or
equivalent experience)
Certifications
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM II)
• SAFe Program Consultant (SPC), SAFe Agilist (SA), or equivalent scaling certification
• Project Management Professional (PMP) or PRINCE2 certification preferred
Experience
• 8+ years in software development lifecycle (SDLC) environments
• 5+ years as a Scrum Master or Agile Coach supporting enterprise-scale initiatives
• 3+ years working with traditional Waterfall/PRINCE2 project management
methodologies
• Proven track record leading teams through large-scale ERP implementations,
system integrations, or digital transformations
• Experience in regulated industries (utilities, energy, finance, healthcare) strongly
preferred
• Demonstrated success coaching teams in SAP, Oracle, or other enterprise
platforms
Technical Skills
• Deep understanding of Agile frameworks (Scrum, Kanban, XP, SAFe)
• Proficiency with Agile tools (Jira, Azure DevOps, Rally, VersionOne)
• Working knowledge of Waterfall/Phase-Gate methodologies and MS Project
• Familiarity with DevOps practices, CI/CD pipelines, and automation
• Understanding of enterprise architecture and system integration patterns
Core Competencies
• Servant leadership with ability to influence without authority
• Exceptional facilitation, coaching, and conflict resolution skills
• Strong analytical and problem-solving capabilities
• Strategic thinking with attention to tactical execution
• Excellent written and verbal communication across all organizational levels
• Adaptability to navigate ambiguity and organizational change
Preferred Qualifications
• Master's degree in related field
• Advanced agile certifications (CSP-SM, A-CSM, ICP-Client)
• Experience with Lean, Six Sigma, or other process improvement methodologies
• Background in change management and organizational development
• Prior experience at client or in the utility/energy sector
• Track record delivering initiatives valued at $50M+ with measurable business
outcomes
Physical Requirements & Work Environment
• Standard oice environment with hybrid work flexibility
• Ability to sit for extended periods during workshops and ceremonies
• Occasional travel to facilitate cross-site collaboration (10-20%)
• Availability for virtual collaboration across time zones
Success Metrics
• Team velocity stability and predictability (±15% variance)
• Sprint goal achievement rate (>85%)
• Stakeholder satisfaction scores
• Reduction in blockers and impediment resolution time
• Team maturity progression and self-organization
• On-time, on-budget delivery of program milestones
• Employee engagement and retention within coached teams

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."