Mobile Technical Support Analyst

Job Description The Senior Technical Support Analyst (Mobile) provides advanced operational support for enterprise iOS/iPadOS devices and mobile services. This role focuses on device lifecycle support, Workspace ONE (MDM/UEM) administration from a support perspective, and carrier/telecom expense management. The position implements existing standards defined by Engineering and InfoSec and does not perform custom MDM engineering or scripting. Day‑to‑Day Responsibilities Provision, enroll, configure, and support corporate and COBO/COPE iOS/iPadOS devices using Apple Business Manager Automated Device Enrollment Perform Tier 2/3 incident, request, and problem management for mobile devices; provide escalation support to the Service Desk Apply and monitor MDM profiles, applications, and compliance policies; troubleshoot scope and compliance issues Manage mobile device lifecycle activities including staging, kitting, shipping, RMAs, decommissioning, and CMDB updates Administer wireless carrier accounts (adds/changes/deactivations, ports, SIM/eSIM lifecycle, device swaps) Optimize rate plans and features; perform monthly billing reconciliation, dispute management, and cost reporting Support mobile security incidents (lost/stolen devices, phishing) including remote lock/wipe actions Deliver high-quality remote and deskside support, including VIP and mission‑critical users Maintain documentation, SOPs, runbooks, and knowledge base articles Support mobile-related projects (iOS upgrades, app rollouts, pilots) under guidance Pay Rate: 35/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 4–6 years of enterprise end‑user support experience 3 years focused on enterprise iOS/iPadOS support Enterprise MDM experience Hands‑on experience supporting large‑scale mobile device fleets Experience with Apple Business Manager, including: Automated Device Enrollment Apps & Books Managed Apple IDs Workspace ONE experience strongly preferred VMware / Omnissa Workspace ONE certification or advanced experience Apple Device Support or Apple Device Deployment certifications Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) VMware / Omnissa VCP‑DWS Basic scripting or reporting familiarity (exported reports, simple data cleanup) Experience supporting SOX, PCI, or privacy audits Experience supporting VIP users during travel, events, or high‑visibility operations #J-18808-Ljbffr Insight Global