Workplace Experience Ambassador

Senior Site Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Site Ambassador delivers an exceptional, hospitality-driven workplace experience by serving as the primary onsite point of contact for client employees, guests, and key stakeholders. This role leads to the execution of workplace experience programs, fosters strong partnerships across facilities, vendors, and service teams, and ensures a welcoming, safe, and high-performing work environment.

The Senior Site Ambassador plays a key role in shaping engaging workplace environments by promoting company culture, overseeing day-to-day workplace operations, supporting sustainability initiatives, and ensuring seamless service delivery. This highly visible, client-facing role combines service excellence, leadership, proactive problem-solving, and operational coordination to enhance the employee and guest experience.

What your day-to-day will look like:

• Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, troubleshooting, and workplace service support
• Deliver a high-touch, hospitality-focused experience by proactively anticipating employee and visitor needs and exceeding expectations
• Welcome employees, guests, and visitors while managing orientations, inquiries, and employee, visitor, and third-party badging processes
• Monitor and maintain front desk, lobby, conference rooms, and common areas to ensure cleanliness, safety, organization, and brand standards are upheld
• Conduct routine workplace walkthroughs to ensure offices, workstations, meeting spaces, pantries, and common areas are fully stocked, functional, and well maintained
• Coordinate workplace meetings, engagement events, conference room bookings, and training center activities to ensure seamless execution and employee satisfaction
• Supervise and support Workplace Experience Ambassadors and Meeting & Event Coordinators to maintain service consistency and operational excellence
• Partner with facilities management, IT teams, vendors, and service providers to support workplace operations, safety, sustainability, and service delivery initiatives
• Support reporting, utilization tracking, continuous improvement initiatives, and workplace innovation efforts to improve operational efficiency and employee experience

Required Qualifications:

• High School diploma or GED
• Minimum of 23 years of experience in hospitality management, foodservice management, workplace experience, or related client-facing environments
• Strong hospitality mindset with a passion for delivering exceptional customer service and employee experience
• Excellent communication, interpersonal, and problem-solving skills
• Proven ability to lead, influence, and collaborate effectively across teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Comfortable working in a highly visible, client-facing role with professionalism and confidence

Preferred Qualifications:

• Experience supporting workplace experience programs, office operations, or corporate events
• Familiarity with conference room scheduling systems, badge access systems, and workplace technology tools
• Knowledge of workplace safety, security, and sustainability practices
• Experience coordinating vendors, caterers, or third-party service providers
• Ability to support workplace reporting, utilization tracking, and operational metrics
• Experience participating in continuous improvement or workplace innovation initiatives
• Knowledge of hospitality operations and employee engagement best practices

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

67,000.00 71,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay