Security Officer

JOB DESCRIPTION

POSITION SUMMARY

Contributes to the efficient daily operation of Security department activities preserving the safety of guests and team members in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Patrols gaming floor and conducts checks for open machines, floor banks, drop doors, and lots.
• Reports suspicious activities to appropriate personnel.
• Performs all lobby duties, including verifying age of guests, opening doors, checking suspicious packages, and identifying intoxicated patrons.
• Verifies fills, jackpot winnings, and credits for accuracy.
• Transports money, chips, token, and markers in accordance with established procedures.
• Controls access to restricted areas; reports all safety hazards.
• Performs routine inspections of signs, aisles, walkways, fire suppression systems, and fire extinguishers.
• Assists guests with vehicle lockouts, lost and found, and other safety issues.
• Ensures employees adhere to all gaming policies and procedures; reports violations to appropriate personnel.
• Assists with controlling emergency situations, including resetting alarms, evacuating guests, or shutting down buildings.
• Maintains complete and accurate paperwork, logs, and reports.
• Communicates with other security personnel using two-way radios.
• Ensures lost and found items are bagged, tagged, and documented.
• Performs emergency medical services as required.
• Performs as Dispatcher as necessary.
• Responds to all incidents on the SBCH Property.
• Attends and participates in security briefings and staff meetings.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Safety operations, practices, and procedures in a casino environment.
• Casino hotel property, facilities, amenities, and special events.
• Customer service standards.

Skill in:

• Operating radio communication equipment.
• Operating various word-processing, spreadsheets, office software and industry-related applications.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Correct English usage, grammar, spelling, and punctuation.
• Providing exceptional customer service.

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Prepare comprehensive and concise reports and plans.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.
  
  

MINIMUM QUALIFICATIONS

• One (1) year of security or law enforcement experience preferred.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain First Aid, CPR, and TIPS certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.

Background Investigation Requirements

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.
• Medical, psychological and stress examination or test.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; stoop, kneel, crouch, or crawl; and talk or hear. The employee occasionally is required to run; sit; climb or balance; reach with hands or arms; use a computer and cellphone/telephone; and move/lift up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to hazardous materials; high risk / potentially dangerous situations; dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino/hotel setting and occasionally outside in all weather conditions with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.

Updated 07/27/2026