Technology Specialist

At Rudick Innovation & Technology, we deliver mission-critical IT services to the Architecture, Engineering & Construction industry. As a growing MSP, we pride ourselves on minimizing downtime, meeting every deadline and budget, and keeping communication crystal-clear, both internally and with our clients. What You’ll Do As a Technology Specialist, you’ll be the front line of IT support for our AEC clients across the Dallas-Fort Worth area. You’ll spend most of your week embedded directly at client sites—resolving end-user issues, assisting with device setups, and building strong relationships through excellent service. Provide Tier 1 technical support for desktops, laptops, printers, and common business applications (Microsoft 365, Windows OS, Adobe/Autodesk/Egnyte) Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, troubleshoot, and resolve tickets Identify issues that require escalation and work with remote engineering teams to hand off appropriately Assist with physical device setups, office tech moves, and on-site troubleshooting Deliver excellent customer service with a calm, solutions-oriented approach Maintain documentation, asset tracking, and clear communication with both clients and internal teams Be a trusted steward of the client relationship—represent RIT with professionalism, reliability, and a solution-first attitude Schedule & Location On-site with clients in the Dallas-Fort Worth area: 3-4 days/week What We’re Looking For 1-3 years of hands-on IT support experience; MSP or AEC support is a plus A minimum of one industry certification (CompTIA A+ or equivalent 3-years work experience) Familiarity with Microsoft 365, Windows OS, and cloud-based file systems like Egnyte Ability to prioritize and multitask while maintaining a professional, client-facing demeanor Comfortable making friendly small talk with end users—without distracting from their workflow Clear communicator, fast and accurate typist (60+ WPM), and organized under pressure Experience in customer-facing roles (retail, hospitality, service industry) is highly valued Why Rudick? Base Salary Range: $50-60k per year (exempt) Bonus: Performance-based annual bonus opportunity Culture: We value transparency, collaboration and continuous improvement #J-18808-Ljbffr Rudick Innovation & Technology