Front Office Manager

Position Summary Front Office Manager – Cambria Hotel Philadelphia Downtown Center City Responsibilities Oversee front office operations and lead the team in helping guests discover their “Wanderlust” experience. Manage the annual budget, maintain labor costs to forecast and budget, oversee spending accounts, and review monthly Profit & Loss reports. Develop and mentor the Front Desk Agents, Bell Staff, and Concierge. Ensure proper training materials are in place and used by each department. Implement coaching, career planning, and recognition programs for all associates. Monitor room inventory, rate and plan availability, and lead the team to maintain average daily rate to maximize revenue and forecast occupancy. Participate in Revenue Optimization Committee (ROC) meetings. Lead by example to ensure all guest interactions are handled professionally. Provide exceptional customer service by engaging and taking a sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Resolve problems and “WOW” guests through recovery when issues arise. Work closely with Maintenance and Housekeeping to communicate and coordinate daily operations. Interact with hotel/resort staff professionally, assisting other departments with necessary information. Qualifications 3-5 years of experience leading a front office team in a service‑focused hotel or resort environment. Availability to work a flexible schedule, including nights, weekends, and holidays. College degree preferred. Strong desire to make an impact on others. Outgoing and engaging personality. Strong computer skills and experience with PMS systems. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Compensation $70,000 – $80,000 Equal Opportunity Employer Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years of experience, and location. #J-18808-Ljbffr BENCHMARK