Front Office Manager

Grow with us… Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Job Overview We’re currently seeking an impossibly charismatic Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. Responsibilities Supervise the front office team, ensuring welcoming guest interactions and service standards. Lead and motivate team members, fostering a collaborative and high‑performing environment. Manage front office operations, including check‑in/check‑out procedures, reservations, and guest requests. Oversee financial performance and operational efficiency of the front office. Enhance guest experience by proactively addressing needs and elevating service quality. Qualifications Minimum of 2 years of experience in a front office supervisory role, preferably in upper‑upscale or luxury hotels. Strong knowledge of front office operations, guest and team engagement, and financial performance. Post‑secondary diploma or degree a plus. Excellent verbal and written communication skills. Proven leadership and problem‑solving abilities. Ability to work a flexible schedule, including days, evenings, weekends, and holidays. Benefits Competitive salary ($75,000.00 – $80,000.00 per year). Inclusive and diverse workplace culture. Opportunities for professional growth and development. Equal Opportunity Employer Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. About the Company Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. #J-18808-Ljbffr Baccarat New York, L.L.C.