Front Office Manager

Front Office ManagerWelcome to Hotel Park Ave NYC, a stylish lifestyle hotel in the heart of Manhattan's vibrant NoMad neighborhood. Set on the iconic Park Avenue South, Hotel Park Ave offers guests a sophisticated retreat that blends contemporary design, warm hospitality, and the unmistakable energy of New York City. Home to acclaimed dining and bar concepts, including Seed Library by Mr Lyan, Park Rose restaurant, and the rooftop venue Golden Child, the hotel is a destination for both travelers and locals alike. At Hotel Park Ave, our team is passionate about creating memorable experiences, embracing individuality, and delivering service that feels genuine, thoughtful, and effortlessly New York.We're looking for a Front Office Manager to lead the team at the heart of our guest experience. This is an opportunity for someone who thrives in the fast pace of NYC hospitality and understands that exceptional stays begin and end with outstanding service. From the first welcome at check-in to a seamless departure, you'll ensure every guest interaction reflects the highest standards of hospitality.Reporting to the Assistant Director of Rooms, you'll lead the Front Office operation, ensuring a smooth, efficient, and memorable experience for every guest while inspiring your team to deliver service that exceeds expectations.Lead an exceptional Front Office operationOversee the full guest journey, managing a team of Assistant Front Office Managers and Guest Journey AmbassadorsCreate memorable guest experiences by anticipating needs and resolving concerns with professionalism and careEnsure service standards are consistently delivered across all Front Office touchpointsDrive guest satisfaction, loyalty, and reputation through proactive engagement and problem-solvingMonitor and manage room inventory, occupancy, and room assignments in partnership with Housekeeping and Revenue teamsInspire and develop your teamLead, coach, and motivate Front Office colleagues to deliver best-in-class serviceProvide ongoing training, feedback, and development opportunities to support individual and team performanceLead by example on the floor, remaining visible, approachable, and engaged in daily operationsFoster a culture of accountability, collaboration, and continuous improvementDrive operational excellenceEnsure property management systems are used effectively to support guest service, upselling opportunities, and accurate billingOversee daily shift operations, cash handling procedures, reporting, and departmental administrationReview guest feedback and operational metrics to identify opportunities for improvementEnsure compliance with all company, brand, health, safety, and security standardsThink like an ownerSupport budgeting, forecasting, and labor management within the Front Office departmentMonitor departmental performance against key operational and guest experience targetsIdentify operational challenges early and implement practical solutionsAct as Manager on Duty when required, providing leadership across the hotel and supporting colleagues to deliver exceptional guest experiencesWhat we're looking forA confident and inspiring hospitality leader with proven Front Office management experience in a fast-paced, guest-focused hotel environment. You'll be highly visible, service-driven, and passionate about developing teams while maintaining exceptional operational standards.You'll bring:Previous leadership experience within a hotel Front Office environmentStrong knowledge of hotel operations and property management systemsA passion for delivering exceptional guest experiencesExcellent problem-solving and decision-making skillsThe ability to remain calm, positive, and effective in a dynamic, high-volume environmentA collaborative leadership style and a commitment to coaching and developing othersOutstanding communication skills and attention to detailIf you're passionate about creating memorable guest experiences and leading a high-performing Front Office team in one of New York City's most exciting hotel environments, we'd love to hear from you.Salary: $70,000.00 per yearBenefitsMedical, Dental & Vision Insurance (for full-time employees)6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and barsGenerous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.Company Paid Life Insurance 1.5X annual salaryEmployee Assistance Program401K with 5% MatchTraining and Development ProgramsAdditional perks via CignaLocation: New York, NY