Customer Service Representative

Customer Service Representative Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking a friendly, customer service‑oriented person dedicated to safety. Compensation & Benefits Competitive hourly compensation package: minimum $21.00 – maximum $21.63 Paid vacation, sick leave, and holidays 401(k) retirement plan, medical, dental and vision coverage, life insurance Drug‑free workplace; candidates must pass a pre‑employment drug screen Key Responsibilities Document trip authorizations and details including transportation type, pickup times, appointment names and addresses. Respond to customer and client inquiries and concerns with timely, accurate information. Maintain comprehensive understanding of policies and procedures. Meet or exceed established performance requirements. Perform additional duties as required, including dispatching. Qualifications High School Diploma, GED or equivalent. Fluent in English. Computer literate. Excellent customer service skills. Ability to operate a standard telephone system. Physical Requirements Work alone. Sit for extended periods (up to 8 hours per day). Push and pull objects up to 20 pounds; lift material up to 50 pounds; occasionally bend, kneel or crouch to reach low items. Legal & Diversity Statements Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. All applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status. All applicants must meet the legal eligibility requirements to work in the United States without sponsorship and must pass a background check and drug screen. California applicants must be eligible to work in the US without restrictions; see the California Employee Privacy Policy. #J-18808-Ljbffr