Customer Service Representative

Veterinary Reception Manager/Client Service Representative (CSR) | Swing Shift Our client's hospital is looking for an experienced Client Service Representative/Reception Manager to join their front desk team on the evening swing shift! If you're a people-person who thrives in a fast-paced environment and wants to be part of a pet's healthcare journey from the moment they walk in the door, we'd love to hear from you. Compensation $24–$28/hour (commensurate with experience) What You'll Do Serve as the first point of contact for clients in person and over the phone, setting the tone for a positive hospital experience Schedule appointments, manage check-in/check-out, and coordinate patient flow with the medical team Process payments, maintain accurate client and patient records, and handle medical record requests Communicate clearly and compassionately with clients, including during emotional or high-stress situations Support the veterinary team by relaying client concerns, triaging calls, and helping manage a busy front‑of‑house during evening hours Maintain a clean, organized, and welcoming reception area What We're Looking For Required: Prior experience as a receptionist or client service representative Preferred: Experience in a veterinary or animal care setting Strong multitasking, organizational, and communication skills A calm, friendly demeanor and genuine love for animals and the people who care for them Comfortable working independently during evening hours and available for weekend shifts Why This Role Join a supportive hospital team where your work directly impacts the comfort and care of pets and their families. This swing shift role is a great fit for someone who enjoys a steady evening routine and wants to grow within the veterinary field. #J-18808-Ljbffr