Insurance Customer Experience Specialist

Customer Service Insurance Representative Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer’s insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries. This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119 Why You Should Join Us $18-$20/hour Enjoy 100% paid professional training. Wellness Benefits including our Employee Assistance Program 401 (k) with company matching Paid Time Off Employee Discounts Career Growth, 93% of managers promoted within! Extra earnings through bonus programs and referrals What We’re Looking For Must be at least 18 years old to apply. High School Diploma or GED equivalent is required Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running! Must have open availability – flexibility is key! Key Skills Ability to navigate system tools to search for answers & information Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance Able to complete collegiate-level coursework to prepare for the state exam. Strong organizational skills Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. #J-18808-Ljbffr