Master Technician

Master TechnicianThe Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.Day-to-Day ResponsibilitiesPerforming vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.Communicating with Parts Department and Service Advisors regularly to effectively manage production and customer communication.Diagnosing the cause of any malfunction and perform repair, if authorized by the customer.Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of customer vehicles.Documenting work performed on each vehicle on the repair order.Maintaining an inventory of normal technician's tools not normally inventoried by the Service department as "special tools."Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.Providing an exceptional customer experience to drive loyalty.Success IndicatorsThe performance of a Master Technician is measured by achieving:Targeted productionTargeted salesTargeted customer satisfaction indexRequirementsHigh school diploma or equivalent2+ years experience as an automotive technicianAutomotive technical training (varies based on store needs)Attention to detailOrganization and follow-up skillsValid in-state driver's license and have and maintain an acceptable, safe driving recordCareer Growth OpportunitiesOur associates have many choices for career growth and development after success in a service technician role. Opportunities may include:Master-Certified TechnicianService AdvisorService ManagementExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.