District Merchandising Manager

Job Type:RegularWork Location:Market - SS - TX - DallasOverview:2020 Companies is now hiring for a remote District Manager of Field Merchandising and InstallationSalary: $48, 000 annually + annual bonus, paid quarterlyThe District Manager of Field Merchandising/Installation is responsible for leading and developing a team of Field Merchandising/Installation Representatives (FMIRs) within an assigned geographic territory. This role is accountable for driving operational excellence, ensuring successful execution of client merchandising programs, maintaining high levels of customer satisfaction, and fostering a culture of accountability, engagement, and continuous improvement.The District Manager serves as the primary field leader for their territory by coaching, mentoring, and supporting field representatives while ensuring execution aligns with client expectations, company standards, and operational KPIs. This position partners closely with the National Field Leader to execute strategic initiatives, improve operational efficiencies, optimize workforce planning, and develop a high-performing field organization.Our BenefitsTotal Target Compensation: $48,000Includes annual salary + quarterly incentive potentialWork remotely, from homeHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysPartial Mobile ReimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees special pricing for multiple clientsAbout Company2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.Job Description:Leadership & Team ManagementDirectly lead, coach, mentor, and develop a team of Field Merchandising RepresentativesConduct one-on-one meetings, accountability reviews, coaching sessions, and recognition as neededFoster a culture of accountability, teamwork, professionalism, and continuous improvementRecruit, interview, hire, onboard, and retain top field talentIdentify high-potential employees and develop succession plansAdminister performance counseling, corrective action, recognition, and terminations in accordance with company policiesLead team meetings, conference calls, and training sessionsServe as the primary escalation point for field representatives within the assigned districtOperational ExcellenceEnsure all client work is completed accurately, on time, and within established service level agreementsMonitor daily execution to ensure all scheduled work is accepted, completed, and documented appropriatelyOversee scheduling, staffing levels, workload balancing, and territory coveragePartner with field representatives to optimize travel routes and maximize productivityMonitor payroll, timecards, mileage, expenses, and travel complianceAssist with field coverage by completing store visits or merchandising projects when business needs requireMaintain proper market headcount to support current and future client demandsClient Execution & MerchandisingEnsure consistent execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix servicesConduct field audits to verify execution quality and compliance with client directivesEnsure representatives accurately complete surveys, photographs, reporting, and required documentation using company systemsMonitor quality metrics and proactively resolve execution issues before client escalationPartner with retailers and store leadership to maintain strong working relationshipsEnsure all representatives represent the company professionally while in storesPerformance ManagementEstablish clear expectations and performance goals for all field representativesMonitor productivity, utilization, quality scores, completion rates, attendance, communication, and client satisfactionUtilize reporting, dashboards, and analytics to identify trends and opportunities for improvementDevelop action plans to improve underperforming markets or representativesEnsure adherence to company policies, client requirements, safety standards, and operational proceduresTraining & DevelopmentDeliver onboarding and ongoing training for new and existing field representativesCoach representatives on merchandising best practices, installation techniques, technology platforms, client expectations, and communication standardsEnsure completion of all required certifications and training programsIdentify individual development opportunities and create coaching plans that improve performance and career growthStrategic LeadershipPartner with the National Field Leader to execute company initiatives and operational prioritiesProvide feedback on field processes, technology, staffing models, and operational improvementsSupport implementation of new clients, programs, systems, and field processesParticipate in business planning, forecasting, workforce planning, and territory optimizationRecommend improvements that increase efficiency, reduce costs, and improve customer satisfactionCommunication & CollaborationMaintain consistent communication with field representatives, internal departments, clients, and retail partnersProvide timely updates regarding field performance, staffing challenges, escalations, and operational risksCollaborate cross-functionally with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership teamsDeliver business updates, district summaries, and performance reporting to the National Field LeaderCustomer & Client SatisfactionBuild and maintain strong relationships with clients, retailers, and internal stakeholdersResolve customer, retailer, and client concerns quickly and professionallyEnsure field execution consistently meets or exceeds client expectationsPromote a customer-first culture throughout the districtPerformance Measurements:Success in this role will be measured by:Completion of scheduled field visits within client timelinesClient satisfaction and retailer feedbackField representative productivity and utilizationQuality audit scores and compliance metricsPayroll and expense accuracyDistrict staffing and retentionEmployee engagement and turnoverCompletion of training and certification requirementsRoute optimization and travel efficiencyTimely resolution of escalationsAchievement of district KPIs and operational goalsAbility to address accountability and performance issues as well as recognitionField team management of HR concerns, Hiring, terminations, etcQualifications:EducationBachelor's degree preferred; Associate's degree or equivalent experience consideredExperience5–7 years of retail merchandising, field operations, or multi-unit leadership experience1-2+ years of direct people leadership experience managing remote field teamsExperience hiring, coaching, developing, and managing employee performanceExperience supporting multiple retail locations and large geographic territoriesExperience with merchandising, planograms, fixture installations, and retail execution preferredKnowledge, Skills & AbilitiesStrong leadership, coaching, and team development skillsExcellent verbal, written, presentation, and interpersonal communication skillsStrong organizational and time management abilitiesAbility to analyze performance data and make data-driven decisionsStrong problem-solving and conflict-resolution skillsAbility to work independently in a fast-paced environmentProficiency with Microsoft Office, reporting tools, and mobile technologyExperience using workforce management, scheduling, payroll, and field execution platforms preferredAbility to prioritize multiple projects and adapt to changing business needsDemonstrates professionalism, integrity, accountability, and sound business judgmentTravel RequirementsAbility to travel throughout assigned territory up to 25% of the timeOvernight travel may be requiredValid driver's license with reliable transportation and state-required automobile insuranceAbility to work flexible schedules, including evenings, weekends, and holidays, as business needs requireScheduled Monday – Friday 8:30 am - 5:30 pm - less 1hr breakAbility to be on-call and responsive one scheduled weekend every 4 weeksWhat You Can Expect From 2020 CompaniesWe welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.2020’s CommitmentWe are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. #J-18808-Ljbffr