End User Support Analyst

Seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. Key Responsibilities Provide Level 2 desktop support for enterprise users, including troubleshooting hardware, software, and connectivity issues Deliver walk-up and ticket-based support using ServiceNow Support Windows 11 environments and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) Perform device imaging and provisioning using Azure Autopilot Manage hardware deployment, asset tracking, and inventory control Collaborate with onsite team members to maintain efficient support operations Provide occasional support to executive leadership (ELT) environments, as needed Independently manage and prioritize ticket queues while maintaining high service standards Required Qualifications Minimum 3 years of enterprise desktop support experience Strong expertise with: Windows 11 support (majority of environment) Microsoft 365 / Office applications Endpoint provisioning and imaging tools (e.g., Azure Autopilot) Experience supporting enterprise collaboration tools (Outlook, Teams, SharePoint, OneDrive) Proven ability to handle hardware deployments and lifecycle management Preferred Qualifications Experience with ServiceNow or similar ITSM platforms Basic knowledge of macOS environments Exposure to enterprise security tools (e.g., CrowdStrike) Prior experience in corporate or enterprise-level IT environments Comfort working in environments with executive-level visibility Soft Skills & Competencies Strong professional demeanor, with the ability to interact effectively with senior leadership High emotional intelligence and strong interpersonal communication skills Ability to work independently and reliably, demonstrating ownership of assigned tasks Calm and composed under pressure in a high-visibility headquarters environment Work Environment & Schedule Location: Onsite - Atlanta Schedule: 5 days per week onsite Team Structure: Small support team environment with an onsite full-time partner Support Model: Combination of ticket-based and walk-up user support Additional Information All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. #J-18808-Ljbffr F2OnSite