Account Transition Coordinator

Overview This range is provided by Willson International Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range : $54,000.00/yr - $60,000.00/yr Looking for a career, at a company where you love to work, all while working from the comfort of home? Do Regulatory changes intrigue you, and the “fine details” excite you? Want a role that keeps you on your toes? If you answer “yes” to any of these questions, then join our team! At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you. Location: Remote from New York, Michigan, or Texas Hours: Mon - Fri 9am-5pm Description of Role The U.S Account Transition Coordinator is a detail-oriented and client-focused individual who will complete account setups for new accounts transitioning into our customs brokerage operations. This role is critical in ensuring a seamless onboarding experience for new clients, aligning compliance requirements, and establishing efficient customs clearance processes. The ideal candidate will combine functional knowledge of customs regulations, knowledge of project management, and strong communication skills. This role reports to the Supervisor, U.S. Account Transition and works in a predominately remote environment. Occasional office hours may be required. Responsibilities New Account Onboarding: Serve as a supporting point of contact for new clients during the transition phase, ensuring all documentation, compliance, and commodity specific requirements are met. Customs Compliance: Review and validate import/export documentation to ensure compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations. Process Setup: Collaborate with internal departments (sales, operations, IT) to configure account-specific workflows, integration setups, and reporting tools. Client Training & Support: Support business analysts and the Supervisor, U.S. Account Transition with any necessary details and/or specialized SOPs defined at setup to allow for a successful customer training and support at go live. Occasionally assist with client education on customs procedures, documentation requirements, and system usage to ensure a smooth start to their operations. Identify and resolve or, when necessary, escalate any issues that arise during the transition period. Documentation & Recordkeeping: Maintain accurate records of all onboarding activities, including client communications, compliance checks, and system configurations. Provide feedback to improve onboarding processes and enhance client experience. Integration Setup: Develop detailed customer profiles to support the implementation of proprietary integrated solutions, ensuring a seamless transition through comprehensive training and support for integration staff Qualifications High School Diploma (required) College or University Degree in Business Administration or Project Management (asset) Licensed U.S. Customs Broker (asset) Certified Customs Specialist (asset) 3+ years of experience in customs brokerage, with a focus on client onboarding or account management Strong knowledge of U.S. import/export regulations and HTS classification Excellent communication and interpersonal skills Proficiency in customs brokerage software and Microsoft Office Suite Strong organizational and project management abilities Ability to work independently and manage multiple priorities Benefits Remote environment, with a home internet reimbursement 3 weeks paid vacation for all new hires Company-matching 401K program Paid maternity/paternity leave top-ups, family medical benefit coverage, and Compassionate Care top-ups Training opportunities and cost coverage for certifications to help you adapt to change #Oneteam is essential to our corporate identity — we celebrate staff milestones and value collaboration This position is to fill an existing vacancy. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Quality Assurance, Supply Chain, and Research Industries: Truck Transportation and Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr Willson International Limited