Procurement Operations Manager, Center of Excellence

Our Procurement team is scaling rapidly, and we’re looking for a Contractor: Procurement Operations Manager to build and standardize the enablement foundation that powers consistent, seamless experience for requesters and internal stakeholders. This role will own Procurement’s knowledge ecosystem—SOPs, templates, tools guidance, playbooks, and communications—so teams can execute faster, with clarity, and with the right controls. In addition to content ownership, you will document current-state processes, identify where users experience the most friction, and translate those insights into clear enablement guidance and prioritized roadmaps (in partnership with process owners). You’ll partner across P2P, Source-to-Contract, T&E, and Contingent Labor to make Procurement easier to navigate, reduce rework, support compliance, and tell the story of Procurement’s impact and wins through crisp internal storytelling and data-informed narratives. This is a high-impact opportunity to shape how Procurement is experienced across the organization—making processes clearer, faster, and more scalable while maintaining the right governance and controls. You’ll reduce friction for employees by creating the content and knowledge foundation people use, and you’ll help teams move faster by documenting processes, surfacing the biggest friction points, and turning them into prioritized enablement roadmaps. If you love building structure from ambiguity, telling crisp operational stories, and creating systems that scale, this role is for you. Responsibilities Own and standardize Procurement enablement materials across the lifecycle (SOPs, templates, playbooks, tools guidance, FAQs, training materials). Establish and maintain a single source of truth for Procurement knowledge (information architecture, version control, governance, review cadence, approvals, and archival). Document end-to-end processes across P2P, S2C, T&E, and contingent labor by partnering with SMEs to capture current state, decision points, and handoffs. Identify top friction areas through stakeholder interviews, data intake, and cycle-time/rework signals; synthesize themes into clear problem statements and enablement implications. Translate friction into action by turning process insights into: Clear user guidance (decision trees, checklists, FAQs, what to expect” walkthroughs) Standardized templates and “golden” SOPs Prioritized enablement + documentation roadmaps aligned to business needs and compliance requirements (partnering with process owners for execution) Standardize SOPs, templates, and communications to reduce cycle time, minimize rework, and support compliance requirements. Develop internal communications that proactively notify stakeholders of process changes, enhancements, new tools/features, and key reminders (launch notes, release comms, “what changed” summaries). Create clear, user-friendly guidance for end users and internal teams (how-to guides, quick-starts, role-based documentation, training modules). Translate policy into practical guidance that aligns with cross-functional requirements (Security, Legal, Finance, Accounting, Tax, IT, HR) while remaining simple and usable. Use data for storytelling—turn metrics and insights into compelling narratives that highlight Procurement wins, improvements, and the evolving end-user experience. Own enablement content for key workflows (intake, approvals, contracting, supplier onboarding, invoicing, T&E) content and knowledge management ownership; not operational execution. Partner with SMEs and operators to capture tribal knowledge and convert it into durable, scalable documentation and training. Continuously improve the enablement experience through feedback loops, stakeholder interviews, content performance/usage analytics, and periodic content audits. Required Skills 5+ years (or equivalent) in knowledge management, enablement, program/content management, operations, or process documentation in a fast-paced environment. Proven ability to create and maintain SOPs, templates, playbooks, and training content that are clear, scalable, and adopted. Familiarity with Procurement domains: P2P, S2C, contracting, supplier onboarding, T&E, contingent labor (VNDLY). Experience with tools like Zip, Oracle, Ironclad, VNDLY, Navan (or comparable systems). Strong writing and editing skills; ability to simplify complex processes into crisp, user-friendly guidance. Experience building internal communications (change announcements, rollout comms, training notices) with action-oriented messaging. Ability to map/document processes and synthesize ambiguity into clean, structured artifacts (process maps, decision trees, swim lanes). Strong systems thinking and process orientation—ability to standardize, define ownership, and implement governance for content lifecycle management. Comfort using data and stakeholder feedback to identify friction, prioritize improvements, and craft narrative updates. Excellent cross-functional collaboration skills and high attention to detail. #J-18808-Ljbffr Cypress HCM