Director of Dental Center Clinic Operations

The Director of Operations, UCSF Dental Center, is a member of the senior leadership team for the UCSF Dental Center clinics and reports directly to the SoD Assistant Dean of Administration and Finance. The director is responsible for creating and implementing performance improvement initiatives, so services operate efficiently, meet regulatory standards, and align with the broader mission and strategic priorities of the institution; developing and implementing effective fiscal planning, reporting, and executing strategic goals for the Dental Center practices.

The incumbent works collaboratively with the School of Dentistry executive team, clinical and financial leadership teams to build and sustain financial strength in our dental clinics. They have the responsibility and accountability for establishing and maintaining effectiveness and efficiency of operations within the defined areas of responsibilities, maintaining necessary regulatory and compliance approvals and quality accreditations. The Director not only represents areas under their direct responsibility but also provides leadership around organization -wide initiatives to improve patient care, reduce cost, and optimize patient and employee satisfaction.

The Dental Center Director of Operations seeks to create a high level of coordination of care and customer service throughout all UCSF Dental Center services and access points, yielding positive patient, provider and employee satisfaction. In addition, this leadership position works to build strong and collaborative relationships with academic, clinical and research departments, assuring that the interests of all stakeholders within the UCSF School of Dentistry are incorporated into relevant strategic plans and operating objectives to maintain unity of purpose

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $183,100 - $274,600 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, public health or related area and / or equivalent combination of experience / training
• Minimum 8-10 years of progressive healthcare operations experience
• Minimum 5 years of leadership experience managing managers and/or multi-site operations
• Experience managing complex budgets and healthcare financial performance
• Lean/Six Sigma training to be obtained within first six months
• Previous supervisory experience and experience managing human resource issues, particularly change management and union/labor relations
• Strong clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic / center administration
• Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
• Experience in the areas of strategic planning, financial management, program development, quality improvement, facilities management and project management
• Excellent skills in successfully managing clinic / center administration functions
• Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
• Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others
• Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management

Preferred Qualifications:

• Master's degree (MBA, MHA, MPH, or equivalent)
• Lean/Six Sigma or process improvement certification
• Experience with faculty practice plans and academic revenue models

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, public health or related area and / or equivalent combination of experience / training
• Minimum 8-10 years of progressive healthcare operations experience
• Minimum 5 years of leadership experience managing managers and/or multi-site operations
• Experience managing complex budgets and healthcare financial performance
• Lean/Six Sigma training to be obtained within first six months
• Previous supervisory experience and experience managing human resource issues, particularly change management and union/labor relations
• Strong clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic / center administration
• Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
• Experience in the areas of strategic planning, financial management, program development, quality improvement, facilities management and project management
• Excellent skills in successfully managing clinic / center administration functions
• Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
• Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others
• Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management

Preferred Qualifications:

• Master's degree (MBA, MHA, MPH, or equivalent)
• Lean/Six Sigma or process improvement certification
• Experience with faculty practice plans and academic revenue models