Case Manager

Description COMPANY DESCRIPTION Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long‑term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. FAMILIES CASE MANAGER POSITION SUMMARY Develop and facilitate the essential case plan components that provide our guests the resources to attain the goal of life transformation and self‑sufficiency. Core Work Principle Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people”. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. ESSENTIAL FUNCTIONS Develop a clearly written case management plan for services and objectives for assigned caseload. Perform case management activities to include: Intake assessment and evaluation Emergency and special service needs related to legal, medical or mental health issues Establishing program goals and priorities Conducting scheduled case management meetings with guests Referring residents to essential services such as housing, county benefits, education etc. Coordinate plan implementation with other staff Maintain client records and document and submit weekly and monthly‑related case management documentation. Compose and process various types of correspondence to include letters, sensitive and confidential information, official and/or legal letter and documents. Assist in supervising volunteers. Travel as required to meet accountabilities. Arrange for transport of guests as needed. Other duties as assigned. PHYSICAL DEMANDS In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. Noise levels are considered low to moderate. The office is clean, orderly, properly lighted and ventilated. This position predominantly works indoors in a high‑traffic office setting. Requirements EXPERIENCE, EDUCATION AND LICENSURES Must have High School Diploma or GED. Bachelor’s degree in behavioral sciences, social work, or a closely related field preferred. Minimum 3 year of prior related experience. Prior experience working with or serving homeless families is preferred. Valid driver’s license with the ability to be added to the company’s insurance policy. KNOWLEDGE, SKILLS AND ABILITIES Must have excellent time management skills and ability to multi‑task in a high‑stress environment. Ability to communicate effectively in both written and verbal formats. Proficient in Microsoft programs including Word, Excel and Outlook and the ability to learn proprietary computer programs. Fluency in Spanish, both verbal and written, is a plus. Child Development and Special Education background is a plus. #J-18808-Ljbffr