Membership Growth Leader (Hybrid, DC)

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Vice President, Membership

MEMBER SERVICES OPERATIONS Full Time Washington, DC, US

30+ days ago Requisition ID: 1273

Salary Range: $167,000.00 To $207,919.00 Annually

Vice President, Membership

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration shows us that by working together and leveraging skills, talents, and strengths, we can achieve greater results than those achieved by individuals. Collaboration means active listening and open communication, sharing knowledge, and supporting each other with a commitment to the team’s success to achieve shared objectives.

Lifelong Learning is a commitment to continuous personal and professional growth through a proactive mindset, adaptability, and pursuit of new skills to enhance performance and drive innovation at APhA.

Excellence is about striving for the highest quality and standards in all aspects of our work. It involves consistently striving to improve, delivering outstanding performance, and achieving superior quality within the organization and for members. Excellence encourages individuals to go beyond the ordinary and to inspire others to do the same.

Accountability means taking responsibility for our actions and decisions, and for their outcomes – both individually and collectively. This includes following established processes, taking initiative and holding others accountable.

Respect involves valuing each person's unique contributions, treating others with kindness, and fostering a culture of mutual appreciation. Respect means listening actively, acknowledging diverse perspectives, presuming positive intent, and maintaining professionalism in all interactions.

WHAT YOU’LL DO
As the Vice President, Membership, you will:

• Serve as the leader of the Membership Department, establishing strategic direction, setting departmental priorities, and overseeing the development and execution of membership growth and retention strategies that support the organization's mission and long-term sustainability.
• Oversee the development of new member acquisition through strategic outreach, targeted campaigns, partnerships, and value-driven engagement efforts.
• Ensure members experience high value and remain engaged throughout their membership lifecycle.
• Provide leadership and oversight of all membership operations to ensure operational excellence and exceptional member service.
• Leverage data to inform membership decisions, measure success, identify opportunities for growth and foster a data-driven culture.
• Serve as a collaborative organizational leader who advocates for membersto ensure staff are aligned with member needsacross the association.

WHO WE’RE LOOKING FOR
APhA may be the right fit for you have:

Experience and Education required:

• Bachelor's degree required in Business Administration, Marketing, Association Management, Nonprofit Management, Communications, Public Health, Healthcare Administration, or a related field. Master's degree preferred.
• Minimum of 12+ years in a leadership or senior management role in a professional association (health care preferred) including direct responsibilities in membership development and retention.
• Minimum of 5+ years’ experience in strategic planning, vision, and value proposition creation; management and development of talent/staff; budget management and revenue development of budgets greater than $4 million.
• Minimum of 5+ years of supervisory and staff management experience.
• Certified Association Executive (CAE) designation strongly preferred.

Skills, knowledge and abilities required:

• Demonstrated ability to develop and execute long-term growth strategies.
• Strong business acumen and strategic planning capabilities.
• Ability to identify emerging trends and translate insights into action.
• Desire to innovate and find creative solutions to complex challenges.
• Deep understanding of membership recruitment, retention, engagement, and lifecycle management.
• Strong knowledge of membership business models and value proposition development.
• Experience implementing successful membership growth campaigns and retention programs.
• Strong analytical and problem-solving skills.
• Ability to interpret complex data and develop actionable recommendations.
• Experience utilizing CRM, AMS, member analytics, dashboards, and business intelligence tools.
• Experience leading large-scale membership operations and customer service functions.
• Ability to streamline processes and improve operational efficiency.
• Strong budget management and resource planning skills.
• Exceptional relationship-building and stakeholder management skills.
• Ability to work effectively across departments and build organizational alignment.
• Strong facilitation, negotiation, and consensus-building capabilities.
• Outstanding written, verbal, presentation, and interpersonal communication skills.
• Ability to communicate effectively with members, volunteers, staff, executive leadership, and governing boards.
• Ability to articulate complex ideas clearly and persuasively.
• Proven ability to lead, motivate, coach, and develop teams.
• Demonstrated success leading change and organizational transformation.
• Commitment to fostering an inclusive, innovative, and member-centered culture.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

MORE ABOUT US
APhA offers a comprehensive and competitive compensation and benefits program that includes:

• A salary of $167,000 - $207,919 thatcommensurate with experience
• Hybrid Work Schedule (T/TH in office)
• Employer paid Life, AD&D, and Short-Term Disability Insurance
• Traditional & Roth 401(K) plans with employer match
• Thirteen paid holidays
• Four floating holidays
• Generous Paid Time Off Policy
• Paid Medical Leave/Paid Family Leave/Paid Parental Leave
• Professional Development Funds
  

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis.