Customer Service Representative - Webster

Member Service Representative

We are seeking a member service representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months.

Key Responsibilities

• Respond to member inquiries and resolve issues with professionalism and empathy
• Provide support via phone, email, and online chat
• Perform account maintenance including transfers, payments, and updates
• Troubleshoot basic digital and technical issues; escalate complex concerns
• Document interactions accurately and follow established procedures
• Identify member needs and recommend appropriate solutions
• Collaborate with team members and escalate feedback as needed
• Complete required compliance training and follow policies

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services
• Strong communication and customer service skills
• Comfortable using multiple computer systems and digital tools
• Ability to work in a fast-paced, team-oriented environment
• Bilingual skills preferred
• Ability to work onsite and remotely as business needs require
• Must be able to pass a criminal background check, credit check (client will consider results individually), drug screen, and education verification

Hours/Location/Pay/etc.

• Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday shifts are rotated between staff
• Role is 100% onsite currently in their Webster office (77058 zip)
• Pay is $18/hr while temp
• Role is temp-to-hire (will roll perm in 6-9 months depending on performance)
• Target start date is first week of April