Lead Field Service Technician

Job DescriptionJob DescriptionOverviewRecognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.A global building automation and industrial technology company with 100+ years of history, 25,000+ patents, and 7,000+ engineers, operating across 70+ countries and 4 major business areas. Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.Benefits401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.Benefits may vary by location, position, employee classification, and eligibility.Qualifications Minimum of 5 years of proven experience in field service engineering, with a focus on complex technical solutionsMinimum 5 years Strong technical knowledge and expertise in Building Automation technologies3 years experience in project management and executionBachelor's degree in Engineering or a related field; Master's degree preferredStrong problem-solving and analytical abilitiesResponsibilities Troubleshoot and resolve complex technical issues for our customersProvide technical support and expertise for our Building Automation solutionsCollaborate with cross-functional teams to ensure successful implementation of our solutionsConduct training sessions for customers and field service techniciansStay updated with industry trends and advancements, and provide recommendations for improvement