Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Manhattan Beach, CA

Bay Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20 - $23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday, Thursday, Friday, and Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a veterinary customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bay Animal Hospital?

Bay Animal Hospital is a large, AAHA-accredited small-animal practice with 9 doctors caring for dogs and cats. The 5,000-square-foot hospital was renovated in 2020 and features 7 exam rooms, digital X-ray, digital dental radiography, ultrasound, and ECG. Case exposure includes soft tissue surgery, dentistry, orthopedic procedures, foreign bodies, ophthalmology, and mass removals, with visiting orthopedic, ophthalmology, and cardiology specialists. The team is upbeat, family-oriented, collaborative, and supportive, with strong doctor relationships and a reputation for quality care. Located minutes from the ocean in Manhattan Beach, employees can enjoy the beaches, restaurants, shops, and laid-back Southern California lifestyle.