Bilingual Customer Service Rep

Job Description

Job Description

Job Title: Bilingual Customer Service Representative (Spanish/English)

Position Type: Full-Time

Position Summary

We are seeking a friendly, professional, and dependable Bilingual Customer Service Representative to join our team here at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves assisting customers, answering inquiries, resolving concerns, and ensuring a positive customer experience while maintaining professionalism and efficiency.

Key Responsibilities

• Provide exceptional customer service in both English and Spanish.
• Answer customer questions via phone, email, and in person.
• Resolve customer concerns promptly and professionally.
• Process customer requests, orders, and account updates accurately.
• Maintain accurate customer records and documentation.
• Collaborate with team members to ensure efficient daily operations.
• Follow company policies, procedures, and customer service standards.
• Perform additional duties as assigned.

Schedule

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 5:00 PM
• Wednesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 5:00 PM
• Friday: Off
• Saturday: 8:00 AM – 5:00 PM
• Sunday: Off

Qualifications

• Bilingual in English and Spanish (Required)
• Minimum of one (1) year of customer service experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency and familiarity with common office software
• High school diploma or equivalent preferred

Requirements

• Must be available to work holidays
• Must be willing to work extended hours as business needs require
• Reliable attendance and punctuality
• Ability to maintain a positive, professional attitude while assisting customers

What We're Looking For

The ideal candidate is customer-focused, dependable, organized, and committed to delivering exceptional service. If you enjoy helping people, thrive in a team environment, and are fluent in both English and Spanish, we'd love to hear from you.