Medical Front Office Specialist

Patient Service Representative

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Requirements

• Associate's or Bachelor's degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required