Call Center Agent - Full Time (Tropicana Atlantic City)

Job Summary

Caesars Sportsbook is GROWING, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Customer Support Specialist plays a key role in all of that! In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.

Why Join Our Team:

• Career growth - we strive for a "Promote from Within" culture
• Full-time employees eligible for benefits after waiting period (medical, dental, vision, and 401k)
• Amazing company and team culture
• $18.000 Per Hour

How You Will Create the Extraordinary

Deliver a high level of service with every customer interaction

Collaborate with other agents to share customer success stories

Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues

Deliver on KPI's agreed upon by you and your direct supervisor

Continual learning with hands-on training with other agents, leads, and management

Deliver on the ultimate customer experience with every interaction (phone, email, etc.)

Provide information to our customers about their account and transactions

Be seen as a "thought leader" when it comes to resolving customer issues

Other duties as assigned

What You Will Need

Previous experience in a high-volume, fast-paced call center is a huge plus

You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary

You must be 21 years of age or older.

Excellent verbal and written communication skills

Must be available to work nights, holidays and weekends

Ability to multitask and prioritize your work

Able to handle complaints and difficult situations in a calm and patient manner

Ensure high standards, show initiative, proactivity, and professionalism

Essential Functions/Exposures:

Must be able to sit for extended periods of time

Must be able to type and talk on the phone for extended periods of time

Regular attendance in the office

About Us

At Caesars Digital, We Don't Just Play the Game We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Job Info

• Job Identification 88098
• Job Schedule Full time
• Locations Tropicana Atlantic City (On-site)