Program Manager

Program Manager (PM) As a PM, you will play a critical role in managing a team of individuals supporting people with IDD lead self‑determined, meaningful, and fulfilling lives as they participate in their communities. Responsibilities Lead, resources, and create accountabilities with and for CSLs, DSPs and others who provide direct support to people supported by Makom. Connect and resource CSLs and DSPs to training and professional development resources, highlighting (but not limited to) self‑determination, supported decision‑making, and more generally the skills and knowledge necessary to deliver outcomes‑focused supports. Monitor all program implementation aspects to ensure the highest quality of support and services are provided effectively, efficiently. Inform the development of evidence‑based, metric‑driven outcomes measurement systems with which to adjust support and respond to needs and aspirations of people supported. Ensure services to the people we support result in the outcomes they desire, in accordance with the PCP/ISP and Individual choice. Mentor and coach CSLs and DSPs, as may be necessary or required to ensure compliance with regulatory and Makom policies/procedures. Conduct investigation of employee grievances, performance difficulties, and other personnel matters assigned. Interview, hire, and train new employees by coordinating onboarding processes with Human Resources, in accordance with Makom policy and procedures and applicable federal, state, and local regulations. Analyze and evaluate performance of programs in meeting individual support and organizational objectives. Qualifications Bachelor’s degree in human services or 3+ years of equivalent experience. 3+ years of experience working with individuals with IDD are required. 1+ year supervisory experience. Excellent communication skills (written and verbal). Valid Driver’s License. What We Offer Competitive Pay: $65,000 - $75,000, based on experience and qualifications. Benefits: Comprehensive benefits package for full‑time eligible employees, including health insurance, paid time off, and holiday pay. Growth Opportunities: Professional development, paid trainings during orientation, career growth programs to help you succeed in your role. Unlock your potential! Supportive Work Environment: Work alongside a passionate, mission‑driven team. Commitment to EEO We offer excellent benefits to eligible employees, competitive wages and that celebrates diversity, equity, inclusion, and belonging. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or genetic information. #J-18808-Ljbffr