Vice President, Client Operations

Job TitleVice President, Client Service OperationsJob DescriptionPosition SummaryThe Vice President, Client Service Operations is a pivotal role within BNY, focusing on leading and enhancing client operations. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes. In this role, you'll make an impact in the following ways:Handling client relationships and managing client's accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clientsMonitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriatelyCollaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plansSupport new client onboarding, account setup, and validation of settlement instructions where applicablePrepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiativesEnsure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvementTo be successful in this role, we're seeking the following:Bachelor's degree in business, Finance, or a related field. Advanced degree or professional certification preferred.Typically, 7-12 years of experience.Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties) preferredExcellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clientsDemonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountabilityExceptional attention to detail with a strong control mindset and familiarity with audit and risk requirementsSkills & CompetenciesExcellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clientsDemonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountabilityExceptional attention to detail with a strong control mindset and familiarity with audit and risk requirementsSolid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processesAbout the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedInHere's a few of our recent awards:America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025"Most Just Companies", Just Capital and CNBC, 2025Job InfoJob Identification 76275Job Category Client Operations & ReportingLocations 601 Travis Street, Houston, TX, 77002, USJob Schedule Full timeJob Shift DayBase Salary Min 69000Base Salary Max 160000