Vice President of Operations

About Us Benchmark Insurance Group of Texas is a dynamic, fast-growing MGA and retail brokerage specializing in the real estate, construction, and hospitality sectors. We offer comprehensive risk management solutions, utilizing market-leading technologies to enhance underwriting, claims handling, and policy servicing. Our founder owns companies within these industries, providing us with a vast network and real-world experience that directly informs our client-centric approach. Built on transparency, strategic coverage comparison, and strong, long-term relationships, we seek entrepreneurial partners passionate about growing with us and redefining the future of insurance through exceptional service and innovation. Your Role In this role, you will be responsible for managing a team of professionals and our portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. You will play a vital role in managing and growing our agency. If you have excellent operations management skills with a diverse insurance background and are committed to providing clients with the best value and coverage, this is the role for you. Why Benchmark? Be part of a fast-growing, tech-forward brokerage that’s transforming the insurance industry. Work with a team that encourages innovation and outside-the-box thinking. Play a key role in an established company that values relationships over bureaucracy. Key Responsibilities Operational Strategy and Leadership: Develop and implement operational strategies aligned with company goals and industry standards. Lead cross-departmental coordination to enhance service delivery and improve workflows. Collaborate with executive leadership to identify and execute on operational improvements. Process Improvement and Automation: Identify bottlenecks in operational processes and propose innovative solutions. Work closely with the technology team to adopt and optimize insurance software for policy management, claims, and distribution. Oversee automation of repetitive tasks to improve accuracy and efficiency. Team Leadership and Development: Manage and mentor operational staff to ensure alignment with the company’s goals and client service standards. Develop performance metrics and provide regular feedback to team members. Compliance and Risk Management: Ensure compliance with regulatory requirements in the insurance industry. Conduct audits and monitor internal processes to mitigate risks. Client and Vendor Relationships: Oversee vendor management for insurance carriers, wholesalers, and tech providers. Work closely with client-facing teams to ensure operational excellence in servicing clients. Reporting and Analytics: Analyze operational data to measure efficiency, identify trends, and support strategic decision-making. Prepare regular reports for executive leadership on operational performance. Additional Account Management and HR Responsibilities Directly manage Account Management staff within the organization, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed. Achieve agency sales and retention goals by engaging staff and monitoring progress towards achieving goals Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met. Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed. Manage staff days off calendars to ensure service continuity. Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed. Participate in new employee selection process, including interviewing and making hiring recommendations. Prepare and deliver staff performance evaluations accurately and within required timeframes. Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise. Provide initial/new hire and ongoing staff training. Encourage ongoing growth and professional development of all operations personnel within branch. Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles. Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement. Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take. Continuously monitors and interprets staff performance data and reports (KPIs), and taking appropriate actions based on conclusions. Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team. Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices. Lead implementation and enforcement of all company work rules, standards, and policies and procedures among staff. Maintain high degree of technical competence and industry/market expertise. Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities. Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Perform other duties as assigned. Job Type Full-time Pay $100,000.00 - $160,000.00 per year Benefits Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule 8 hour shift No weekends Education Bachelor's (Required) Experience Insurance management: 5 years (Required) License/Certification Do you hold insurance license or certifications? (Preferred) Ability to Commute Houston, TX 77008 (Required) Ability to Relocate Houston, TX 77008: Relocate before starting work (Required) Work Location In person #J-18808-Ljbffr Benchmark Insurance Group