Vice President Operations

Position OverviewThis position is responsible for overseeing day-to-day Company operations, involving the performance of all title, closing and escrow multi-state (FL and TX) operations. The employee must exercise discretion and independent judgment to determine the most efficient and accurate methods and processes for the Company. Factors critical to success include ability to manage the daily operations and overall operational performance of the Company, managing or performing title searches, preparing title commitments, closing, escrow and title insurance policies, communication, and supervising staff and title plant operations and related compliance aspects.Essential Duties and ResponsibilitiesManages and leads teams who perform a wide range of duties related to title production and escrow operations.Partners with and acts as a liaison between groups such as Examining, Escrow and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met.Provides leadership and direction through managers, supervisors and/or individual contributors.Accountable for the performance and results of ETA operations.Executes business plans and contributes to the development of business strategy.Decisions are guided by ETA business strategy and priorities.Applies broad industry knowledge and business acumen to drive financial performance.Has broad impact on the results for ETA performance.Directs the resolution of highly complex or unusual business problems applying advanced critical thinking.Persuades and negotiates with senior leaders across the business.Leads through subordinate managers, contributes to the development of functional/ operational long-term strategy and develops annual business plans to ensure alignment.Other duties as assigned.Core CompetenciesExcellenceCustomer ServiceIntegrityTeamworkGiving BackLeadership CompetenciesModels LeadershipTakes OwnershipAdapts & AdjustsConnects & ServesDevelops TalentCommunicates with ImpactThinks StrategicallyDrives for ExcellenceImproves & InnovatesExcels at managing complex interpersonal relationshipsManaging a centralized back-office environment with multi-state disciplineJob CompetenciesOrganizational SkillsTime ManagementAttention to DetailInitiativePerformance ManagementProblem Solving/AnalysisSupervisory ResponsibilitiesThis position supervises all personnel in the Executive Title Agency Department.