Repair Order Quality Assurance Specialist

Position Summary

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US , is looking to hire a skilled Repair Order Quality Assurance Specialist in Charlotte, NC. The Quality Assurance Specialist will be responsible for the day to day administration and auditing of all documents related repair orders, purchase orders, and invoices. Must have similar type experience, be reliable, hard-working and take pride in work. Ability to multi-task and be a quick leaner with a can-do attitude is a must.

Compensation: Competitive Hourly Pay - Paid weekly, every Friday! Pay range: $22.00-25.00 per hour, depending on experience!

Shift:  Monday-Friday 8am-4:30 pm

The benefits of belonging – what’s in it for you? 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

What the Quality Assurance Specialist role looks like:

• Review all internal repair orders daily and cross reference purchase orders as needed
• Process, update and communicate changes to repair orders as needed
• Identify process and quality control improvement opportunities and coach field teams on changes
• Provide input on internal system set up and training of field employees for new customers/accounts requirements
• Support in creating Playbooks for new customers/accounts.
• Act as a liaison between customers, billing, and field managers when invoice disputes arise
• You will be trained and become an active user of our operating system (TMW)
• Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
• Perform other job-related duties as assigned by Director of Operations.

What our ideal candidate looks like:

• At least 3+ years experience in a similar type role; QA/admin support/customer service environment.
• Experience in reviewing, processing, or creating work/repair orders, desired
• Must have excellent oral and written communication skills
• Excellent customer service; customer driven approach and proven experience handling disputes and resolution
• Intermediate or above Microsoft Office proficiency required
• Strong organizational, planning and administrative skills required
• Proficiency in navigating cross-platforms and leveraging diverse technological ecosystems
• High attention to detail
• Prior experience with TMW, Reynolds & Reynolds (or similar transportation services software) desired, but not required.
• Automotive or parts aptitude/experience a plus, not required

Are you ready to advance your career as a Quality Assurance Specialist with Amerit Fleet Solutions? Apply Today!

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