Patient Services Representative

Overview The incumbent, under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and the integrity of billing including charge documents. The role is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization. Responsibilities Schedule patient appointments in the Epic system. Make reminder and no-show calls and provide schedule information to the practice. Print, schedule, and confirm appointments. Perform complete registration of patient clinical, financial and demographic information into the Epic system. Ensure data integrity and collect cash from patients for charges and co-payments. Complete all necessary documents for payments accrued and match cash collected to receipts at end of session. Request patient charts from Medical Records for distribution and search for missing charts before clinic sessions as required. Qualifications High School Diploma or equivalent required. Minimum of one (1) year of customer service experience required. Demonstrated typing skills for CRT input required. Demonstrated ability to accurately conduct and record a patient interview to obtain clinical, demographic, and financial information. Demonstrated ability to handle multiple priorities and to remain calm under stress. Bi-lingual, Spanish preferred. Equal Employment Opportunity/Affirmative Action The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all duties and functions required; however, it highlights essential requirements. Nothing in this job summary should be construed as an express or implied contract of employment. Please visit for more information. #J-18808-Ljbffr