Deskside Support Technician

Our client has an open Systems Administrator (Deskside Support Technician) role that is in Washington, DC. Our client is a services company that delivers flexible, scalable solutions to customers worldwide, wherever and whenever their mission demands. We partner with our customers to drive innovation, agility, and improved outcomes with our experienced global team. From cybersecurity to operational intelligence, cloud services, software development, and beyond, we are here to help.

Job Title

Systems Administrator II (Deskside Support Technician)

Duties and Responsibilities

• Install, configure, and troubleshoot issues with hardware and software.
• Maintain desktops.
• Interact with end users to identify and resolve a variety of issues related to desktops, laptops, printers, and servers or network connectivity.
• Provide phone support and direct user assistance for the use of mobile devices and software, including Apple and Samsung.
• Open and log trouble tickets in the ticket tracking system to track issues from identification through resolution.
• Manage consumables inventory.
• Communicate technical information in a non-technical manner.
• Assist users with video teleconferencing services.
• Other duties as assigned.

Security Clearance:

• Active Secret-level clearance required.

Required Skills and Abilities:

• Knowledge of operating systems, applications, and hardware.
• Familiarity with a trouble ticket system, such as ServiceNow.
• Outstanding customer service and communication skills.
• Demonstrated ability to interact professionally with all levels of an organization.
• Demonstrated teamwork and collaboration in a professional setting.

Education and Experience:

• Bachelor's degree or equivalent work experience.
• Four years of Microsoft system support and desk-side hardware support.

Certifications:

• Required: Information Technology-related certification, i.e., A+ or similar

Work Environment and Physical Requirements

• Full-time onsite
• Must be able to lift up to 15 pounds at times.

Ray Range: $85k - $92k

Healthcare Benefits:

Tsymmetry offers Medical, Dental, and Vision coverage, with the company paying most of the monthly premiums. A tax-advantaged health savings account is available with generous employer contributions, as well as a tax-advantaged flexible savings account.

While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include:

• 410(k) Retirement Plan
• Paid Time Off
• Eleven Holidays
• Paid Parental Leave
• Paid Bereavement and Jury Duty Leave
• Professional Development
• Tuition Reimbursement
• Flexible Work Arrangements
• And so much more!