Technical Support Supervisor

Digital Monitoring Products

Description

The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.

Qualifications:

Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
Knowledge of computer hardware/software and digital data communications.
2+ years of experience in alarm system installation or support.
Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
High degree of accuracy/detail oriented.
Ability to clearly communicate technical information to any audience.
Demonstrates good coaching and training skills.
Excellent knowledge of Technical Support processes and procedures.
Ability to remain calm and professional in pressure situations.
Flexible, results-oriented team player with excellent verbal and written communication skills.
Punctual, have a good work attitude, and work cooperatively with others in the department and company.
Accept and benefit from constructive feedback.
Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:

Provides day-to-day supervision of the Technical Support Department.
Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
Track department performance daily and provide manager with weekly report on critical metrics.
Reviews technician call transcripts in CRM software for quality and accuracy.
Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
Maintains and adjusts department schedule to ensure the call center is covered at all times.
Conducts employee performance reviews and consistently provides feedback on job performance.
Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
Answers Technical Support calls as needed to prevent long customer on-hold times.
Maintains an open environment that encourages team member participation in process improvements and problem resolution.
Escalates customer reported issues when needed and follows ECI process.
Observes company policies and contributes to team effort.
Performs other duties as assigned. Job duties are subject to change as directed by management.

Apply your talent. Make a difference. Enjoy the rewards.

EOE/Vet/Disabled

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technical Support Supervisor in Springfield, MO vacancy

U-Haul Moving Center General Manager
$3,000 - $5,949.99 per month
Return to Job Search U-Haul Moving Center General Manager U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers. As General Manager you will be responsible for keeping your center profitable and efficient by...
Suggested
Start working today
Local area
Weekend work
U-Haul
Springfield, MO
21 hours ago
CMG Office Supervisor - Dermatology
...week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The CMG Office Supervisor is accountable and responsible for leading and managing the day to day operations of an ambulatory CoxHealth clinic. The...
Suggested
Work at office
Shift work
Day shift
CoxHealth
Springfield, MO
1 day ago
Traveling Project Manager
$48 - $57 per hour
...accountable to quality, safety, and performance standards. Support change management processes, including evaluation and communication... ...ability to interpret testing results and communicate technical findings clearly to project teams and stakeholders. Proven experience...
Suggested
Contract work
Temporary work
Work at office
Remote work
Actalent
Springfield, MO
4 days ago
Traveling Safety Manager - CHST Required
...About the Job Higher Level BCSP Cert Required CHST / GSP / ASP / CSP You will provide support to the Project Staff and the Concrete Strategies safety team in an effort to execute corporate safety and health standards and procedures in compliance with Federal...
Suggested
Full time
For subcontractor
Work at office
Local area
Immediate start
Flexible hours
B & B CONCRETE CO. INC
Springfield, MO
21 hours ago
Traveling Project Manager- Self Perform (AFG)
...project. Builds and maintains lasting relationships with clients, design teams and subcontractors. All activities will be performed in support of the strategy, vision and values of JE Dunn. This Project Manager will support our Self Perform work and will travel to...
Suggested
Contract work
For subcontractor
Relocation
JE Dunn Construction
Springfield, MO
1 day ago
Part-Time Retail Sales Consultant - AT&T Authorized Retailer
...extra income, this is a great opportunity to build valuable sales skills, earn competitive pay, and gain experience in a fast-paced, supportive environment. As a Part-Time Retail Sales Consultant, you'll help customers stay connected by recommending the latest wireless...
Extra income
Full time
Part time
Local area
Work from home
Flexible hours
Weekend work
Afternoon shift
Weekday work
Prime Communications
Springfield, MO
21 hours ago
IT Help Desk Specialist
$15 per hour
...shipment to retail locations Unpack and receive equipment shipped from retail locations Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner Develop and maintain knowledge of Russell Cellular and...
Hourly pay
Apprenticeship
Work at office
Local area
Remote work
Flexible hours
Russell Cellular
Springfield, MO
3 days ago
Residential Sales Representative
$95k
...to create the best experiences. * We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy. * We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value...
Full time
Temporary work
Flexible hours
ADT
Springfield, MO
3 days ago
Territory Sales Representative
$200k - $260k
Delivering Exceptional Results for an Average Paycheck? Keep Reading Mediocre contractors. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed...
Permanent employment
Full time
For contractors
Monday to Friday
ThrasherGroup
Springfield, MO
2 days ago
Commercial Service Technician
$20 - $23 per hour
...throughout the Kansas City service area, typically within a two‑hour radius What We Provide Company service vehicle Paid training Support from an experienced service team Opportunities to work on equipment from leading commercial beverage brands A family‑owned, customer...
Hourly pay
Full time
Flexible hours
American Beverage Solutions
Springfield, MO
4 days ago
Commercial Roofing Technician
$20 - $33 per hour
...complete tasks. Climbing and operating on ladders, able to handle at least 50 lbs. Effective communication with foremen, supervisors, and other WTI and Tremco employees Job Requirements: Commercial Roofing: All levels; at least 1 year preferred...
Hourly pay
Tremco
Springfield, MO
4 days ago
Traveling Project Director- Aviation
...contractual and financial targets. All activities will be performed in support of the strategy, vision and values of JE Dunn. Autonomy &... ...various risks, such as quality or financial issues, to supervisor to provide visibility, mitigate risk and create appropriate solutions...
For subcontractor
Night shift
JE Dunn Construction
Springfield, MO
2 days ago
Order Processor - Inside Sales
$20 - $23 per hour
...~ High school diploma required; college credits desired; technical/mechanical emphasis preferred. Experience ~0-3 years... ...experience in a customer service, order entry, operations, or related support role. ~ Experience working in ERP, CRM or order-management...
Hourly pay
Work at office
Monday to Friday
Central States Industrial
Springfield, MO
4 days ago
Guest Experience Specialist
Grotto Resort in Springfield, MO is seeking a full-time, year-round Guest Experience Specialist to oversee guest communications and manage arrivals and departures. You will be the face of the guest journey from initial reservation to final departure, ensuring seamless ...
Full time
Grotto Resort
Springfield, MO
4 days ago
Technical Project Manager III
$65.9k - $82.4k
...Technical Project Manager At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks... ...members of the ECS team including Programmers, Vendors and Support Representatives to successfully complete data conversion projects...
Contract work
Work at office
Local area
Remote work
Work from home
Jack Henry and Associates
Springfield, MO
2 days ago
IT Support Specialist
...Summary The IT Support Specialist provides front-line technical support to end users, ensuring timely resolution or escalation of service requests submitted via tickets, calls, emails, or walk-ins. This role installs and troubleshoots IT hardware and software, manages...
Work at office
Local area
Positronic
Springfield, MO
2 days ago
IT Support Specialist
...will interface with operational management and Site Supervisors, and kitchen leads to analyzing and supporting internal system solutions. Ideal candidates will... ...verification Help support our team members Provides technical support for the application, interfaces, and any...
Aramark
Springfield, MO
1 day ago
Client Relationship Manager
Provide life insurance and financial protection solutions to families and individuals Educate clients on policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use our proven internal blueprint and...
Full time
Globe Life: Moore Organizations
Springfield, MO
2 days ago
Sales Coordinator
...throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detail-oriented people to join our team! At OHM, we offer: ~401(k) & Roth 401(k) with company match full-time...
Full time
Part time
Work at office
Local area
Immediate start
Shift work
Night shift
O'Reilly Hospitality Management, LLC
Springfield, MO
4 days ago
Benefits Sales Representative
$65k
Crafting Brighter Futures for Businesses Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits ...
Full time
Flexible hours
The Wagner Agency
Springfield, MO
2 days ago
Market Service Manager - UniFirst
...recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple... ...Representatives and Route Service Managers that need your help and support as they develop in their own roles. ~ Individuals who drive...
Contract work
Weekend work
UniFirst
Springfield, MO
-124
Cybersecurity Engagement Manager
...understanding of the security threat landscape, significant risks, technical developments and directions. The candidate would also possess... ...focused technical consultancy as well as define and curate supporting content to both educate and enable solutions teams in coming...
TEPHRA
Springfield, MO
1 day ago
In Home Sales Representative
$125k - $250k
Close More Deals | Earn More Money | $125,000 - $250,000 Annually Are you looking for a proven sales process, career growth, and unlimited earning potential? At Erie Home, a leading provider of residential roofing solutions, we set you up for success – pre-qualified...
Weekly pay
Part time
Weekend work
Afternoon shift
Erie Home
Springfield, MO
21 hours ago
LF Sales Rep
$100k
LeafFilter Gutters and Gutter protection No cold calling- no sweepstake giveaway- real people confirming your leads. Are you tired of cold calling looking for new business? Tired of the constant follow up, pay cuts, or unqualified leads? Tired of 3-5 hour meetings?...
Full time
For contractors
Weekend work
Day shift
Afternoon shift
LeafHome
Springfield, MO
3 days ago
Outside Sales Representative - Stairlift
$85k - $100k
...Develop a rapport and conversation with the customer to facilitate one visit close  Leverage industry-leading product samples, support, and technology to assist you in closing the sale  Commitment to an outstanding customer service experience from beginning to end...
Weekly pay
Full time
Work from home
LeafHome
Springfield, MO
2 days ago
Client Success Manager
...your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over Sales, putting clients’ well-being first ◾Participate in incentive programs, team competitions...
Full time
Globe Life: Moore Organizations
Springfield, MO
3 days ago
Office Manager/Billing Coordinator
...states, our team of more than 1,900 employees serves over 42,000 patients. Job Summary The Office Manager oversees the administrative support department and daily operations of the treatment center under the Program Director's guidance. Responsibilities include supervising...
Work at office
Flexible hours
Behavioral Health Group - BHG
Springfield, MO
4 days ago
Travel Center General Manager
$54.3k - $80.75k
...one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital...
Weekly pay
Local area
Flexible hours
Night shift
Weekend work
Pilot Flying J
Springfield, MO
2 days ago
Pharma Sales Detail Rep
...prioritize and execute in order to execute territory plans to achieve business results through compliant means. Uses functional and technical knowledge of pharmacology products, healthcare, pharmaceutical market places, managed care, and customer markets to meet or exceed...
Full time
Immediate start
Innovativ Pharma, Inc.
Springfield, MO
21 hours ago
Rental/Service Agent
$1,000 per month
...advancement opportunities within our company and professional sales training to enhance your skills. Team Environment: Join a supportive and collaborative workplace where you'll always have help available and be part of a close-knit team. What You'll Do:...
Immediate start
Shift work
Weekend work
Afternoon shift
Bob's Rentals
Springfield, MO
17 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Supervisor. Be the first to apply!