Front office Representative

Position Summary As a Front Office/PFS Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. Primary City/State: Florence, Arizona. Department Name: IM-Florence-Merrill Ranch. Work Shift: 8-5 Mon-Fri. Job Category: Revenue Cycle. Location: Ironwood 37100 N Gantzel Rd #201, Queen Creek, AZ. Core Functions Performs registration/check-in processes, including data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summary. Verifies insurance eligibility benefits for services rendered with payors and documents appropriately; assists in obtaining or validating pre-certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement; explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner; balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. Schedules office visits and procedures within the medical practice(s) and external practices as necessary; maximizes reimbursement by scheduling patients in accordance with payor plan provisions; confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. Demonstrates proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails, and in-person conversations; optimizes patient flow by using effective customer service/communication skills with internal and external customers, care team, management, centralized services and HIMS. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Works independently under regular supervision and follows structured work routines; works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. Minimum Qualifications High school diploma/GED or equivalent working knowledge. Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Preferred Qualifications Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred. EEO Statement EEO/Disabled/Veterans: Banner Health supports a drug-free work environment. #J-18808-Ljbffr