HELOC Loan Specialist

Job Description

Job Description

Seeking a Mortgage Loan Specialist primarily supporting inbound loan and customer care call queues, assisting customers with HELOC inquiries, consumer lending solutions, account servicing, and general banking questions. Must have a strong knowledge of mortgage, HELOC, and consumer lending products.

Location: Onsite Little Rock Arkansas

Pay : $22.50

Start : September 2026

Schedule:

• Must be available to work between 7:00 AM and 7:00 PM CST, Monday through Friday, and 7:00 AM to 4:00 PM CST on Saturdays.
• Future rotating Saturday schedule may be required.
• 4 Week Training

Job Duties

• Handle inbound loan and customer care calls professionally and efficiently.
• Assist customers with HELOC and consumer loan inquiries, identifying needs and recommending appropriate solutions.
• Collect and enter application information for submission to underwriting.
• Respond to customer questions regarding bank products, services, accounts, and online banking.
• Process customer requests including account maintenance, balance inquiries, transfers, stop payments, and address changes.
• Resolve customer concerns and complaints, escalating or routing issues when necessary.
• Conduct follow-up communications to ensure timely resolution of customer requests.
• Meet established performance, quality, and service goals.
• Remain current on bank products, policies, procedures, and system updates through ongoing training.
• Adhere to all bank policies, compliance requirements, and attendance standards.

Qualifications:

• Minimum 1 year of mortgage or HELOC experience required; 2+ years preferred.
• Lending experience strongly preferred.
• Eligibility to obtain an NMLS license (company-paid).
• Excellent verbal and written communication skills.
• Strong customer service, problem-solving, and organizational skills.
• Proficiency with computer systems and Microsoft Office applications.
• Ability to multitask and work effectively in a fast-paced call center environment.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.