Transportation Specialist

Job Description Summary As a key member of the Lindt & Sprüngli (North America) Inc. (LSNA) Transportation team, the Transportation Specialist supports Lindt US, Ghirardelli, and Russell Stover Chocolate brands. The role involves meticulous analysis and approval of transportation freight invoices, resolution of OS&D and Freight Claims, and fostering continuous improvement. The specialist must be detail-oriented, proficient in a Transportation Management System (TMS), and capable of independent problem‑solving while collaborating with internal and external stakeholders. Essential Functions Audit carrier invoices across all modes of transportation, validating charges to ensure compliance with agreements, carrier guides, and payment terms. Conduct thorough reviews of billing data and supporting documentation, identifying discrepancies and taking steps to rectify them. Monitor carrier‑submitted accessorial charges within the TMS platform against supporting documentation to validate legitimacy before approval or payment. Collaborate with finance and operations departments to ensure consistency and integrity of financial practices through reporting and analysis. Provide OS&D resolution by evaluating product value and transportation costs to align with organizational objectives and standard operating procedures. Maintain proactive communication with internal and external parties to ensure timely resolution while protecting the integrity of premium chocolate. Display a continuous improvement mindset by identifying opportunities to reduce spend, align with budgets, and improve service. Schedule and monitor completion of third‑party inspections where required. Review and determine supporting documentation needed for successful OS&D and claim submission, continually improving documentation offerings. Gather and report OS&D metrics (e.g., response, resolution, disposition time; carrier trends). Serve as a customer service representative for carrier invoice or OS&D inquiries, providing prompt and effective resolution. Troubleshoot TMS issues with carriers, offering technical support and training as necessary to ensure smooth processing and adherence to system requirements. Effectively communicate unresolved carrier issues to management for timely resolution. Support after‑hour and weekend coverage on a rotating basis or as needed. Take on special projects and additional responsibilities as assigned by management, demonstrating flexibility and a willingness to contribute to team objectives and organizational goals. Basic Qualifications High school diploma or GED required. Effective communication skills, both written and verbal. Experience using Microsoft Office Suite, including proficiency in Microsoft Excel. Attention to detail, strong analytical and problem‑solving skills. Ability to manage multiple tasks and meet deadlines in a fast‑paced environment. Ability to work collaboratively with cross‑functional teams. Customer service skills to address inquiries from internal and external stakeholders. Minimum of 2 years of experience in accounts payable (AP) functions, transportation, logistics, supply chain, or accounting. Support after‑hour and weekend coverage on a rotating basis or as needed. Preferred Qualifications Bachelor’s degree in accounting, finance, business administration/supply chain management or related field. Proven ability to identify and solve complex issues related to freight billing/payment, QA inspections, or freight claims. Experience in refrigerated, intermodal, and less‑than‑truckload transportation. Experience in food & beverage or consumer‑packaged goods. Working knowledge of a Transportation Management System (TMS) and specifically e2open (BluJay). Proven track record of identifying opportunities for process improvements and implementing changes to enhance efficiency. Equal Opportunity Statement Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Company Description Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO. Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I‑9 Employment Eligibility Verification, passing an urinalysis drug screen, and satisfactory employment and background checks. #J-18808-Ljbffr