Customer Service Representative

Customer Service Representative Location: N25 W23040 Paul Road, Pewaukee, WI 53072 Work Hours: 8:00 AM to 5:00 PM, Monday through Friday Competitive Compensation At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply. What You'll Do: Provide timely, professional support to internal teams and external customers Respond to customer inquiries via phone and email Prepare, deliver, and follow up on customer quotations Enter and process customer orders accurately, including pricing and lead times Resolve customer concerns and elevate issues when appropriate Support accounts receivable activities, including invoicing and basic follow-up Maintain accurate records, files, and customer data Assist with special projects and process improvements as needed What We're Looking For: Associate’s degree or equivalent experience 2+ years of customer service, administrative, or related experience Strong communication and interpersonal skills, with an emphasis on active listening High level of attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications Preferred Qualifications: Bachelor’s degree in a related field 3–5 years of relevant experience in a customer service or office setting Experience with quoting, order entry, or ERP systems What We Offer: Medical, dental, and vision insurance for you and your family Training opportunities Paid vacation, PTO, and holidays Gym reimbursements, and more! The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr