Mental Health Medical Receptionist

Medical Receptionist Role

Texas Behavioral Health is a leading psychiatry and behavioral health provider serving Houston-area patients at four convenient locations in Pearland, Pasadena, Friendswood, and River Oaks, Texas. The experienced board-certified psychiatrists and highly trained therapists work together in a comfortable outpatient setting to help patients with a wide range of psychiatric and behavioral health needs.

Client Service

• Check in and greet patients in a pleasant, and professional manner upon arrival.
• Answer patient inquiries in a polite, yet professional manner.
• Resolve any problems or issues that a patient may have.
• Disclose the following office policies: cancelation notices and no-show fees.

Call Management

• Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.
• Check voicemail messages, make sure to obtain complete information before routing the call.
• Attend to faxes received in a timely manner (check fax machine once every hour)
• Call in appointment reminders for all providers.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider. In case of emergency (demise of a patient) office manager and provider MUST be informed immediately. Be sure to note any conversations that occur also.

Insurance Verification

• Schedule patients while paying close attention to obtaining and inputting the correct and required information (for billing purposes). Reverify information with the patient before ending the call.
• Complete insurance verification for all providers in the facility. Insurance verification should be done each time the patient comes in for a visit, to ensure patient insurance is still active/accurate.
• Ensure all patient balances are accurate and up to date.
• Explain to the patient any inquiries they have about their insurance. If unable to answer inquiries, employees can get with a biller or supervisor to find the best solution.
• Must be able to keep up with patients' statements and report.

Administrative Tasks

• Receive packages and, make sure they are attended to and distributed to the appropriate person.
• Keep patient files organized and confidential.

Collaboration and Teamwork:

• Work well with fellow employees.
• Ensure there is someone there to cover you when leaving your desk.
• Dress according to the dress code provided for your department scrubs). Look presentable.

You have the following skills:

• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must have excellent written and oral communication skills.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to travel in between locations.
• Must be willing to work as a team player with fellow peers and providers.