Veterinary Receptionist - Houston, TX

Veterinary Receptionist

Memorial Veterinary Pet Care Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist! Role: Veterinary Receptionist / Client Service Representative Status: Full-time or part-time Salary: Negotiable and based on experience Schedule: Monday - Friday, Noon -6pm, Saturdays - 2 Saturdays a month

Our hospital has a warm, family-oriented atmosphere built around a shared love of animals and a genuine desire to help the pets in our community. As a Veterinary Receptionist, you will be one of the first people our clients meet and a vital part of the experience they have with our hospital.

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients by phone, email, and in person
• Answer incoming calls and respond to client questions
• Monitor and respond to hospital emails
• Schedule appointments accurately and efficiently
• Gather information about patients' needs and determine the appropriate next steps
• Help triage client concerns by scheduling appointments or relaying information to the medical team
• Communicate urgent concerns promptly to veterinarians and clinical team members
• Check clients and patients in for appointments
• Complete the checkout process and collect payments
• Review invoices and answer basic billing questions
• Maintain accurate client and patient information
• Update medical records and document client communications
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow
• Communicate hospital policies, appointment instructions, and veterinarian-approved information clearly
• Help manage client expectations during busy periods
• Protect client confidentiality and handle sensitive information professionally
• Maintain a clean, organized, and welcoming reception area
• Provide outstanding customer service throughout every client interaction
• Support teammates and assist with additional administrative duties as needed

What Our Veterinary Receptionists Bring

• Previous veterinary reception experience preferred but not required
• Customer service, administrative, or front-desk experience is a plus
• A warm, welcoming, and professional demeanor
• Excellent verbal and written communication skills
• Strong listening and relationship-building abilities
• Comfort communicating by phone, email, and in person
• The ability to remain calm and compassionate during emotional situations
• Strong organizational and time-management skills
• The ability to multitask and shift priorities in a busy hospital environment
• Careful attention to detail and accurate recordkeeping habits
• Confidence handling payments and discussing invoices
• A willingness to learn veterinary terminology, hospital systems, and patient-care processes
• Dependability and a commitment to providing consistent client support
• A positive, flexible, and team-focused attitude
• Compassion for animals and the people who care for them
• A desire to deliver outstanding customer service
• The willingness to receive training and continue growing professionally

Join Our Team

Do you think you're the Veterinary Receptionist we've been dreaming of? We would love to meet you. Apply today and discover the difference you can make in the lives of our people, patients, and clients at Memorial Veterinary Pet Care Hospital!