Residential Plumbing Service Technician

Job Description Job Description Benefits:
401(k) matching
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff. Representative duties include:

Perform repairs, installation, routine service and maintenance on residential and light commercial plumbing equipment to the standards set forth by ZPH through initial and on-going training
Assess client concerns and provide recommendations to address their concerns
Make necessary on-site repairs or schedule repairs to be completed with client approval
Keep detailed account of work performed during each scheduled appointment, including all information and signatures
All on-site financial transactions for completed work by clients and the responsible handling of cash, checks, and credit cards after work is completed
The ability to effectively use and take care of a company provided mobile communication device after trial employment period. Provide timely and professional communication through email, text, and phone to fellow staff and clients
Utilize and understand company dispatching software
Maintain a professional appearance at all times - company uniforms provided
Perform related duties as assigned by manager, supervisor, or President
Physical demands include driving, getting in and out of a work truck, lifting tools and equipment in and out of a truck, climbing ladders and stairs, bending and stretching to gain access to equipment located throughout homes and businesses
Perform job duties without direct oversight or assistance
Maintain regular communication with office personnel for status updates and job scheduling
Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow-through with work-in-progress jobs with clients and office staff
Provide thorough and prompt follow-up communication to clients
Maintain a clean, organized and fully stocked company vehicle; which are to be washed weekly and waxed twice a year
Provide personal tools as set forth by company tool policy
Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate. Some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by Plumbing Supervisor
Provide all clients with absolute discretion and privacy regarding them, their family, home and anything therein before, during, and after work is completed
Keep all client relationships consistent, positive and only as working relationships
Adherence to ZPH handbook, policies and procedures