Field Service Technician

Job Description

Job Description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Lancaster/Harrisburg region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

The Field service techs responsibilities include:

• Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, Predictive Maintenance, Emergency repair  on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.  
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic,  bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point to point, read electrical schematics and trace
• Able to use and read Calipers micrometers. 
• Able to take initiative and work independently on a regular basis

• Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.
• Able to travel extensively within the U.S. Monday thru Friday. (80%)

• In-house training with continuous on the job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company supplied tools

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated Industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred  
• High school diploma
• A valid driver's license
• Solid Mechanical / Electrical background
• PLC experience preferred
• Associates Degree a plus

• Medical, Dental and Vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life Insurance
• Employee assistance programs

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