Field Service Technician

Job Description

Job Description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Lancaster/Harrisburg region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

The Field service techs responsibilities include:

• Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, Predictive Maintenance, Emergency repair  on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.  
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic,  bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point to point, read electrical schematics and trace
• Able to use and read Calipers micrometers. 
• Able to take initiative and work independently on a regular basis

• Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.
• Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support

• In-house training with continuous on the job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company supplied tools

Experience and education

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated Industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred  
• High school diploma
• A valid driver's license
• Solid Mechanical / Electrical background
• PLC experience preferred
• Associates Degree a plus

Excellent Pay and Benefits package

• Medical, Dental and Vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life Insurance
• Employee assistance programs

EAM-Mosca is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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