Field Service Technician

Onsite/Field Technician

DMT Solutions Global Corporation (d/b/a "BlueCrest") offers products and services that enable clients to integrate all areas of print and mail into an end-to-end production environment. Our core products include high-speed, high-volume inserting equipment, customized sortation products for mail and parcels, software and high-speed digital color printing systems that create high-value, relevant and timely communications targeted to our clients' customers.

BlueCrest is a global, innovative market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over one thousand specialized field service technicians.

Shift: Candidate must be available to work Continental shift (nights and days rotation). Rotating Shifts - 07:00 to 19:00 and 19:00 to 07:00. Repeating for 4 weeks at a time. The nightshift is 15% premium and weekend dayshift is 10% premium.

On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems.

• Proactively schedule and perform preventative maintenance
• Trouble-shoot customer reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
• Plan and perform equipment upgrades and new installations
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

As an Onsite/Field Technician you have:

• A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations
• The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice