Solutions Architect

Job Summary

We are seeking a Senior ServiceNow GRC Solution Architect to design and implement enterprise-wide Governance, Risk, and Compliance (GRC) solutions using ServiceNow IRM/GRC. The role will lead the architecture of cyber risk management capabilities, automate risk processes, and provide enterprise visibility through dashboards, reporting, and remediation tracking.

Roles and Responsibilities

• Design and implement enterprise Cyber Risk Register solutions using ServiceNow GRC/IRM.

• Architect workflows for risk identification, assessment, scoring, mitigation, escalation, and remediation.

• Translate business, cybersecurity, and GRC requirements into scalable ServiceNow solutions.

• Develop risk dashboards, reports, metrics, and executive-level risk visibility.

• Integrate ServiceNow GRC with security, IT, and enterprise platforms while ensuring data integrity and auditability.

• Lead solution architecture across requirements gathering, design, implementation, testing, deployment, and post-production support.

• Partner with business leaders, IT teams, risk committees, and senior stakeholders to define GRC strategy and gain consensus.

• Ensure GRC solutions align with cybersecurity controls, governance requirements, and regulatory standards.

• Support enterprise risk governance, compliance, audit readiness, and continuous process improvement.

Required Skills & Qualifications

• 8–15+ years of overall IT experience with 2–5+ years in GRC, risk management, or cybersecurity.

• Strong hands-on experience architecting and implementing ServiceNow GRC/IRM solutions.

• Expertise in ServiceNow platform architecture, workflows, integrations, reporting, dashboards, and automation.

• Strong knowledge of NIST Cybersecurity Framework (CSF) and NIST SP 800-53.

• Experience designing solutions for large, complex enterprise environments.

• Strong understanding of cybersecurity risk, controls, compliance, and remediation processes.

• Excellent stakeholder management, communication, presentation, and consensus-building skills.

• Ability to work across business, technology, cybersecurity, and risk teams.

Preferred Qualifications

• Experience in public sector, transportation, transit, or travel industries.

• Knowledge of enterprise risk architecture and information management.

• Understanding of secure SDLC and cybersecurity governance practices.

• ServiceNow GRC/IRM certifications are a plus.