Technical Support Representative

Technical Support Representative | Hexagon Geosystems

AGTEK Development Company, a part of Hexagon, is looking for a Technical Support Representative to join its Technical Support Department. Based in Livermore, California, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Founded in 1981, AGTEK pioneered computer optimization software for agricultural land leveling, construction earthwork and GPS grading. Our parent company Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Technical Support Representative responsibilities include but are not limited to:

• Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
• Provide a friendly, courteous experience for customers
• Address customer problems within established response time
• Suggest changes and methods for the improvement of our products

• Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control

• Test new versions and updates
• Confirm bug fixes and maintain bug tracking system

Other Tasks

• Assist with the development and editing of training guides and videos
• Provide training and support for customers, salespeople and internal staff
• Assemble and test fly Drones

Skills and Qualifications

• College degree preferred or equivalent work experience in computer or information technology
• Experience in the construction industry and AGTEK products
• Must be reliable and punctual with a strong work ethic and self-motivated
• Outstanding interpersonal skills and a positive attitude
• Ability to quickly master and explain software
• Articulate and well-spoken with excellent phone and email etiquette
• Must work cooperatively with other team members
• Is willing to travel occasionally

In addition to competitive compensation and an engaging and collaborative business culture, Hexagon offers a comprehensive package of benefits including Paid Time Off, 401k matching up to 6% of compensation, Medical, Dental, Vision, Healthcare FSA & HSA and no cost Life Insurance. Other insurance options including accident, critical illness, hospital care, accidental D&D and short & long-term disability are available at reduced/negotiated costs. We also offer tuition reimbursement, commuter benefits, pre-paid legal counsel, low-cost identity protection and Employee & Family Assistance Program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

Technical Service & Support

Technical

Remote