Ford Service Manager Position

Job Description

Job Description

Service ManagerGrand Haven Ford – Preferred Automotive Group

Grand Haven Ford, part of the Preferred Automotive Group, is seeking an experienced and motivated Service Manager to lead our service department in one of West Michigan’s most respected automotive communities.

Preferred Automotive Group has been serving West Michigan for decades, building long-standing relationships with customers, employees, and the communities we serve. Our Grand Haven location is known for its loyal customer base, strong local reputation, and positive working environment.

We are looking for a leader who values professionalism, teamwork, customer service, and operational excellence.

Responsibilities

• Lead and oversee daily service department operations

• Support and develop service advisors and technicians

• Maintain a high level of customer satisfaction and retention

• Monitor workflow, productivity, and department performance

• Ensure efficient scheduling and repair order management

• Foster a positive, accountable, and team-oriented culture

• Work collaboratively with dealership leadership to support continued growth

Qualifications

• Previous automotive service management experience preferred

• Strong leadership and communication skills

• Commitment to customer service and team development

• Ability to manage operations in a fast-paced environment

• Experience with Ford systems and processes is a plus

What We Offer

• Competitive compensation package

• Health and retirement benefits

• Paid time off

• Professional and supportive work environment

• Long-term career growth opportunities

• Stability with an established and growing automotive group

At Preferred Automotive Group, we believe our people make the difference. We take pride in creating an environment where employees are respected, supported, and given the opportunity to build long-term careers.

If you are looking for an opportunity to lead a strong team in a community-focused dealership, we would welcome the opportunity to speak with you.