Call Center Support Technician

Entry Point Communications

Job Description

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT.

Currently we have an opening for this position to support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Responsibilities and Duties:

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

Skills:

Customer relations, team relations, and service oriented
Mechanical aptitude
Strong organizational and time management skills
Must be a self starter and work with minimal supervision
Ability to multitask
Solarwinds Web Help Desk experience a plus
Linux experience a plus
EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years prior experience in Help Desk support or call center highly desirable

Hours: Thursday-Monday

Monday, Thursday and Friday hours: 11am-8pm

Saturday and Sunday hours: 9am-6pm

Company Description

EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.

Company Description

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Vacancy posted 6 days ago

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